Apartamentos Turisticos Regina

Mau atendimento, gerente não autorizou o nosso check in após chamada das autoridades. Não quis aceitar cartão de cidadão digital. O cartão digital é válido e validado pelo governo, na aplicação id.Gov.Pt . Fomos informados por um vizinho que neste empreendimento é só problemas, desde higiene até pragas de insetos.

I booked an apartment for 2 nights by 220 euros with them. They sent a message saying the reception closed at 10 pm and I would arrive at 1 am, so I decided to cancel the reservation and look for other place a couple of days before my check in day. I notified them through a platform and by email to get my refund, but they told me they won't give my money back even if I wouldn't show up to check in saying they could show me another way to check in at 1 am. I kept calling by one week and they never answered. They stopped to answer my emails too, and the platform through I created the reservation couldn't help me with the refund. Now I understand the huge amount of bad reviews they have! I advise to not book with them!

Avoid booking these apartments at all costs, If you pay them in full in advance of your trip they will keep your money without providing accommodation - no joke. We originally booked these apartments in 2021 through *********** but due to covid and the ever changing restrictions, regrettably our flights got cancelled. We made contact with Regina apartments via email on 5th August 2021 (4 weeks before our arrival date) advising them that our flights had been cancelled and we asked them if we could reschedule our booking until May 2022 to which they confirmed in writing that this would not be a problem, Fast forward 6 months, we contacted the Regina apartments once again in Feb 2022 to advise them of our rescheduled arrival date (26/05/22). After serval emails and no response from the Regina Apartments we had to phone them which resulted in an email from the reservations team on 11 May 2022 confirming that they had us booked in for arrival on 26/05/22. We then received a follow up email from the reservations team on 25 May 2022 (the day before our trip) explaining that when we arrive at the apartments on the next day on 26 May May 2022 that there would be no apartment for us unless we paid for our room once again. We had already paid £515 to *********** the year previous who confirmed that the funds were transferred to the Regina Apartments, we even provided the reservations team with a confirmation receipt from *********** but they wanted us to pay for the apartment again. We explained to the reservations team (who by the way operate in Lisbon) that the booking from 2021 was rescheduled to 26 May 2022 due to flight cancellations. In addition to the *********** receipt for £515, we also forwarded the emails from the reservations team confirming that the trip could be rescheduled, we also forwarded the email from the reservations team confirming that they had changed our booking to 26 May 2022. However, they went back on their word, they have kept our £515 and have provided us with no accomdation today. We have had to rebook accomdation somewhere else in the Old Town. To be honest after reading the reviews of these apartments I am actually so glad not to be staying there, the place looks filthy and run down and the reviews back this up. Please, please, please save your money and book somewhere else, do not give them your bank details, once they take your money you will have no come back. The lady in the reservations team was extremely rude to us on the telpehone and extremely rude in her emails, her name is "Daiane Silva". Do not give her your bank account details, you have been warned.

Booked in for a week. The size of apartment was big consisting of a table with 4 rickety old wooden chairs. One chair was falling apart! a small kitchen with portable electric hot plates, a microwave, a toaster, a kettle, fridge plates cups knives and forks, a few cooking utensils, a frying pan, and a saucepan. the sink had taps that were painted over with cheap white water-based paint they also came out of the 70's. The water pipes ran accross the ouside of the wall as if a later addition. the bedroom had 2 single wooden framed beds. The floor was tiled with terracotta tiles that looked 20 years old, The aircon was above the beds and worked well enough to cool the aprtment. There is no seperate bedroom they put flat pack book case between the bedroom are and the rest of the apartment so the smell of cooking driffted into the bedroom area. I would clas this appartment as a large bedsit. The bathroom had been upgraded and was the best thing in the apartment.just the bathroom door was water damaged and had blck mould . We chose self-catering as we were traveling for a month and needed to budget accordingly. The kitchen was a huge let down the old Portable 2-plate electric hob was great for basic cooking bacon and eggs type meals. Then comes the toaster you cant plug it in if the kettle or microwave is on as it tripped the distribution box. In fact, the kettle tripped most of the plugs in the room. The walls were repainted again with a white water-based paint and done so slapdash that some of the floor tiles were covered with paint. The floor tiles some were cracked and patched. Having paid up front for a week we were stuck there and only used the place to sleep in. There is a bar upstairs and a deck above that a swimming pool with the odd lounger. The staff were friendly enough. I would definitely not recommend this place to anyone. We were not expecting the Ritz 5-star but a 3-star tourism-graded place that should be up to the minimum requirements of the 3-star basics. We had a look around town at other 3-star places and found them up to 3-star standards. We have travelled the world and stayed in dumps to 5 star Hotels and find this place far below accetable standards.We are in the travel bussiness and try to be as honest as possable when reviewing accomodation.

If you want a luxury hotel, don’t book this one!!! I wanted a cheap sunshine break after all the bad weather in the U.K. this summer and having come back from a luxury hotel in Majorca I checked this out. I’ll be honest, the rooms aren’t great but we came for sun so wasn’t in the room for a lot of the time so that was fine. We had 2 single beds and a Juliette balcony overlooking the Main Street, some would complain of noise, it didn’t bother us. Rooms were cleaned/beds made 2 out of the 3 days we were there. Added bonus was having kitchen area with a fridge/kettle etc. I’d read the bad reviews before we went and I was dubious, but I’d say if your after a cheap bit of sunshine and somewhere to sleep/shower this place is a good base - as long as you aren’t expecting luxury!!! The location is fantastic. We were a little worried about checking out after reading about the random reception opening hours, but sure enough there was someone there at 3am to take our key and refund the deposit we paid - **please be aware this is €200, which shocked us as we weren’t informed til we got there - we paid it as they wouldn’t budge, but it was back in my bank within 3 days** I would return if I could get a good price again, location is perfect and we met some lovely people round the roof pool. If your not fussy you’ll be fine here. Also all the lads we met on reception were lovely and super helpful x

I would rate this hotel/apartment 0 stars as they cancelled our reservation without telling us as our flight got in at 8:30 and last call in was 8pm and we lost out on €800 (wouldn’t give us a refund) we had to pay a further €1000 for new accommodation. They never sent us any confirmation on what time last check in was, they were extremely rude and wouldn’t even call us a taxi to get to our new hotel, when we asked to speak to a manager they refused and told us to leave the hotel.