Hotel Apartamento Balaia Atlantico

A very neglected hotel, most of the rooms are worn out and lack cleanliness conditions. My family and I booked for three days, when I arrived I found only the receptionist as if the hotel was deserted, the receptionist was very polite especially after I found the room in a miserable condition, as he gave me another room, although it was no less bad than the first, but it was on the lower floor and gave direct access to the pool, the rest of the workers were very polite and helpful, but the hotel is in a catastrophic condition and needs comprehensive maintenance.

I stayed here in September 2023, and although I did enjoy my stay, there were various issues from the start right up until the end. When we arrived, it was nighttime, and all the lights in the walkways were out, so we were trying to find our room in the dark. Then when we got to the room the phone didn't work, and their were ants in our room. To the hotels credit, though, they did give us an alternative room straight away with no qualms. However, in that room, the shower wouldn't stay on the holder for it, and there was a table leg broken, but they were minor issues, so I didn't bother to report. Paid a deposit for a remote, but the TV didn't work. Again, I didn't bother to complain because I would get the deposit back anyway, and I wasn't really there to watch TV, so it was no big deal. However, on the last morning, my air conditioning unit spontaneously combusted and caused a huge fire on my patio with just glass doors between us and the fire. There were no smoke alarms, to alert anyone to the fire, so if I had put that on the nigjt before then fallen asleep like I did every other night, I might not be here writing this now. After notifying reception of the fire, two cleaners came in with a fire extinguisher to put it out. Don't get me wrong, there was no harm done on this particular occasion, but it could have been much worse, and I would not feel safe enough to stay again. The hotel immediately provided us with a new room after the fire until check out, but we did not deem it necessary, although we were grateful for the offer. They also provided us with complimentary food and drinks as a result too which was good of them. The hotel was also advertised as a 4 star, and whilst it might have been once, it is not any longer as it has fallen into disrepair and only has one maintenance man for the whole hotel. There was also no entertainment, games rooms, shuttle buses etc as advertised. WiFi did not work unless in reception, and the hotel is on the outskirts of Albufeira, so you will need Uber or taxis to get around as nothing is within walking distance. Despite all of this, we made the best of it and still had fun. The best parts about this hotel were that despite the disrepair, it was very clean and staff were all very well mannered, friendly and helpful at all times.