My Hostel Almaty

What is good in this hostel: location and good kitchen, that’s it. I made a reservation a few days in advance and arrived 10 minutes before the standard check-in time. The man at the reception immediately told me: oh, but we have a group is coming, what to do. What is up to the group for me, I made a reservation in advance. Then he told me that the standard check-in time is 10 minutes, the bed is ready, but we will check-in you in 10 minutes. Seriously? Then he said that the locker is not free, you need to pay to use it. I said I'll think about it. I ended up being checked in 5 minutes before the standard check in time, what a bounty. The room is terribly hot and there is nothing to breathe at all. Then they told me that I was lucky that the room had a window. Later I went down to the reception to ask about the locker, housekeeping ladies were there and said that I should just leave a deposit for the locker and the money would be returned to me later. So payment or deposit? In the evening I returned to the hostel, this guy was again and I asked him this question, he thought about it and said with a grin that need to make the payment. Well, apparently he runs his own business on lockers. I came into the room, things were lying on my bed and another man was standing with dirty feet, shifting things from my bed to his own. I told him that this is like my bed, to what he said: so what? Here is my stay in Almaty.