Évaluations de DoubleTree by Hilton Amsterdam Centraal Station

10TH FLOOR SUPER NOISY. We have stayed at this wonderful hotel a few times. Here are the good and the bad : The good: - The breakfast: loads of choices even for vegans. Fresh and delicious. I can't imagine anyone complaining about this outstanding breakfast buffet. - The staff: always exceptionally friendly. - The pets: dogs welcome! - The coffee machine: Every room comes with a good quality coffee machine. The bad: - The queues at the reception for check-in and check-out are insanely long at certain hours. Rarely seen this long waiting time just to get to the receptionist. They would need more staff. - This time, we had a room on the 10th floor, but it was a bad idea. The bar is just above, on the 11th floor... You can clearly hear the music in the room. This goes on until 3 am. We got very little sleep. The next day, we asked for another room. The manager was very friendly and although the hotel was fully booked she found us a room on the 5th floor. The second night, we got a very good night's sleep. Still, this episode left a bitter feeling as we had paid expensive for a room on the 10th floor (because of the view), and then we got downgraded with no refund. - The accessories: You pay a small fortune to have the privilege to sleep in one of the fancy Hilton hotels. But when you enter the room, you quickly realize that they don't have something as basic as accessories. No slippers, no shower cap, not even a cup for the toothbrush. But at least you get towels, so that's a plus...

I was very impressed with very good service. already when I checked in and throughout the stay. The rooms were clean and tidy and fantastic good coffee in the rooms.

Very close to the railway station, easy to reach city center, boats cruise stations are also near the hotel, there is a small shop near the lobby where you can buy some snacks, beer and water. Rooms are clean and cozy.

Good location near train station, a bit expensive but not much choice if you wish to stay in a 5 star hotel near train station

The city tax was over charged, I’ll claim some refund through Trip.com or Hilton group

Location is great, just next to central station with car park nearby Staff is friendly and helpful, cosy atmosphere

Great location, beautiful hotel, checkin/out personels were excellent, fast and efficient. Really enjoy my stay.

The location is excellent as it is closed to central station. One large supermarket is downstairs and many restaurants nearby. Appreciate the welcome cookie and services by Front office, concierge and restaurant were great.

They gived the wrong room, we payed totally different thing. But in the end the location was worthy

Good location. Good shower. Limited room service, few options for room coffee. Have to go a long way to get some ice. They use tap water.

Nice location. Easily accessible from amsterdam centraal (5-7min walk). Room was clean and spacious. Bathroom had all essentials. Staff was cordial and even extended our check-out on request as we had to wait for long for check-in. Lounge bar was really nice as well. We could walk to all important destinations in the central city.

It's so so and the club is the best in Amsterdam. I love it ....

Love the location and the location

Very unhappy about my stay, on the 1st night an unknown guest of the hotel was issued a keycard to our room without ID and proceeded to enter our room whilst we were asleep. Luckily I had put the security latch in place however if we hadn't of been in the room it would have been a more serious matter. Upon checking out informed I needed to pay a city tax that had already been included in the price that was prepaid before our stay and when informing the staff of this they pushed the matter. I was able to get it refunded however was a 20 minute ordeal that was uncalled for and issued a refund in cash when they requested the payment via card I am extremely unhappy about the stay and won't use the facilities in their chain again!