Avis : West Point Hotel

Not recommended because there are too many bans in this hotel and the hotel is not child friendly

It was an okay hotel. Basic amenities. Location is near to where I need to go so location wise, it was good. Breakfast variety is limited, taste is mediocre.

Lumayan bagus koq

service very good, may need more upgrades. room lighting very dim.

Clean hotel

pelayanan tidak ramah sekali! klo bisa gausah staycation disini. air kamar mandi bau besi! tv rusak! kasurnya sudah jeblos dan tidak layak digunakan! untuk sarapannya jg gaenak sm sekali sekelas bintang 4 itu gamasuk akal, baru kali ini nginap dihotel tanpa pemberitahuan apapun cekout seblm jam1 dikenakan charge 10%, saya nginap dibeberapa hotel sekelas bintang 5 aja ga perna dikenakan charge.

Enak hotelnya, breakfast juga lengkap

Sebenarnya fasilitas hotel sih ud oke. Lokasi jg oke, service jg oke. Satpam dan resepsionisnya ramah2. Cuma sptnya saya kurang beruntung karena pas nginap di bagian lorong lantai sy, banyak anak kecil jg menginap. Anak2 pada lari2, orangtuanya jg pada berisik ngbrol2, ditambah lg ga bisa tidur jg krn suara bising dr jalan raya kedengeran jelas. Mgk ini ruangan kamar krg pke kedap suara apa gimana ya. Soalnya bener2 suara berisik dr luar kedengeran jelas sekali. Suara motor, mobil, berisik dr luar kamar sangat mengganggu.

Recomended sih cuman tempat breakfast nya kecil jadi harus waiting list

隔壁房間説話感覺是在同一個屋子裡，房間隔音太差。

新房不錯，希望繼續改進。

Oke lahh

Me & my wife arrived and c/i at Executive room #609 at arround 7.30pm on Sat 21 Sep'24. Upon c/i in the room my wife found german cocroach running arround in the bathroom and also found under the blanket after she open the bed, and also found one running arround in top of room glass table. Then we directly came back down to lobby and asked for a room change. After waiting for about 45mnt one of the Reception escorted us to a new room. In the evelator we asked what type of room we are being escorted and he said to a Deluxe room. Then we refused to continue proceeding to the new room and asked to be placed at same type of room or upgrade, not down-grade. In the reception the Supervisor explained that there's no more same type of room available except Suite room, and he have to get an approval from the Manager. Then we demand to meet and speak to the Manager on Duty Manager incharge, but he said the Manager already went home and could not be contacted. I said "wow" what a 4 star hotel... I think its far from its status, it should be Melati type Hotel. Because the Spv dont have autorithy to upgrade, he suggested me to get full refund....what an incredible solution I laughed......I feel pity with the Supervisor for engaging me.... Then I said yes and said will never comeback to this hotel. Then I found out that other guest/reviewer also complaint the same matter and no improvements at all... Good luck with your melati hotel......