The hotel itself is quite nice - stylishly decorated with modern furnishings and attractive design elements. The location is also very convenient, right in the heart of Angeles City near many restaurants, bars and attractions. As a foreigner, I appreciated how accessible and welcoming the area generally is to having female guests.
However, I have to criticize the shockingly poor attitude and behavior demonstrated by several members of the hotel staff. Despite my female companion and I acting completely appropriately and within local norms, some of the male staff gave us aggressive, unfriendly looks and body language that made us feel very uncomfortable and unwelcome. Their conduct was unacceptably rude and discourteous.
I brought this issue to the attention of the front desk staff, but they simply ignored my complaint. As a paying guest, I expect basic politeness and respect from any hotel staff, regardless of who my guest is. The open displays of judgment and hostility from some employees put a dark cloud over my entire stay.
While the physical hotel and location were positive aspects, the negative experience with multiple rude staff members has me hesitant to recommend this property. The management needs to properly train and oversee their staff to ensure all guests are treated with professionalism and courtesy that should be standard in the hospitality industry.
On a broader note, my time in Angeles City and Manila was quite an eye-opening experience in witnessing the high levels of poverty, underdevelopment and sporadic violence in certain areas. It pains me to see such stark disparities right alongside the luxury resorts and modernization in other parts of the Philippines. I hope the local government and organizations can work to uplift all citizens to improve quality of life and public safety consistently across all neighborhoods.
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