This was our second stay at August. Although we loved the first time, the second time left a lot to be desired for. The service level at this hotel is almost non existent. We arrived quite late after being stuck in traffic (around 9 PM), and we checked in and then around 9:15 came to the bar to look at the food menu. We were met with a very unfriendly waiter who had no interest in answering any questions about the menu or anywhere nearby to eat telling us that he had only been here for six weeks and didn't know anything, most importantly he did not tell us that the kitchen closed at 9:30 PM. So we deliberated about whether to eat at the bar or go elsewhere (bear in mind, there aren't many places to eat near by as they all seem to close early on a Sunday). When we came back at 9:30, the waiter told us that good that we wanted to eat but too bad the kitchen was now closed and he seemed to be taking a joy out of it. We were told by him when asked that there was no room service for food. Only drinks were served as room service. Considering it wasn't that late, this hotel should have some facilities in place for a light snack for guests. Also, at the reception, we complained that we were not told by the guy that they would be closing soon and they told us to try deliveroo. In the end my husband asked them if there was anything we could have that didn't need to be cooked, we were given some fruit which we ate and went to bed. I had written a complaint to their manager and they replied after 22:30 to tell me that if I was still hungry, the hotel actually does provide pizzas! News to me as I was told there was no food. No manager was to be seen and we never heard from anyone after I made a complaint about the incident. This spoilt our stay, especially when we had detoured to stay here. Our room was lovely. Although the room's bathroom door makes a lot of noise. Anyway, it would be great for staff to know the options they have for food for guests, someone should follow up after a complaint is sent and if there is no food option, perhaps the hotel should have a deliveroo account which can be charged to the room should there be any need to order food at 9:30 PM after kitchen closes.
Traduire