Quest on Eden

we have stayed at the quest on Eden a number of times when visitng Auckland,love the place and usually the staff. Last time they said "next time book by phone,it will be cheaper" Rang to book and was told it was $10 dearer to book over the phone,when I said cheaper to book online the lady responded rather snarkily "Well then if it is cheaper to book online,book online".. So I booked at another hotel. Not happy

BEWARE !!!! It started off reasonable nice, then the staff forgot to tell me how to get after hours access to the hotel after 11pm ! I ended up staying up for hours until I could get hold of a remote custodian and even then the instructions were very unclear . I protested the following day and was given a night in leu . Also to note the rooms ranch slider was permanently locked due to some maintenance which was a fire hazard ! But Here’s the real kicker; I’ve just been told by my Accountant they charged my Credit Card over $1000 for alleged damages !!! This is totally absurd and basically a total SCAM ! The management have been uncooperative and said they can’t reveal names of people responsible for “Privacy” reasons. I am utterly appalled by their lack of accountability and integrity! It’s basically criminal ! Unless my money is refunded in full and the management take responsibility I will endeavour to inform unwitting patrons of the hotels shady antics.

Completely unacceptable service levels. I always need to book a self catering place because I have such limited dietary options. The induction cooktop didn’t work. No instructions. No staff assistance. “Someone will help you tomorrow”

DO NOT STAY IN SUMMER: As is the issue with some older Quest hotels in New Zealand, this hotel lacks aircon in the rooms. Instead, a portable humidifier aircon is provided, which requires ice to be put inside every 30 minutes, and provides little cooling effect. Given that this hotel isn’t exactly cheap either, aircon should be expected as a minimum. If staying in winter, then this is a great spot, clean well furnished rooms. But if staying in summer, book somewhere else. I wasn’t able to get any sleep due with the room being extremely warm, and would not stay again as a result of this.

I can’t recommend this place strongly enough… I was due to arrive from Australia in March 2020 and with ever changing COVID restrictions, I managed to secure a studio 2days before arriving to self-isolate in for 14days. Casey and Juan were sooo helpful organising my stay and the staff were fantastic!! Even ringing my room to check up on me every second day. I had an amazing view, exceptionally clean room, fantastic delivery and room service. Everything I needed was supplied including washing machine and dryer!! The 14 days flew by and I thoroughly enjoyed my isolation period. Thankyou to you all for an amazing time

Went here since it was a walk-away from spark arena, the room they gave us was more than enough for a family and the staff were helpful with everything. The only thing is say which would be a negative would be the car parks in the basement, it's too small but since we didn't use the car to explore Auckland so it's fine for me So overall would highly recommend