The Westin Riverfront Mountain Villas, Beaver Creek Mountain

This was our first time in Avon and we couldn’t recommend the Westin Hotel more! From the reception, to drivers, staff, house keeping, everything was truly amazing. The location is walkable to everything downtown. There’s also couple of jacuzzis and pool, perfect for relaxing after a days hike. We are definitely staying here again!

This was our first time visiting the Avon location (our home base is St. John) and we were blown away by both the villas and the resort grounds! The two bedrooms in the villa were highly spacious but also clean and updated. Loved the balconies in each room. Furthermore, we couldn’t get enough of the pool! Such a pleasant feeling to lounge by the pool and soak up the views of the mountain, and it was so refreshing to go for a swim. The food and drink by the pool was also great. We also loved going for walks along the river. Overall, this was a wonderful experience and we can’t wait to go back!

As i write this workers installing ice cube maker in my room. Wake up every morning to sound of construction and heavy deliveries. You get to move from one room to another due to construction. Lost two days out of seven days due to construction move. I was place on a newly renovated floor on second day. Clue should have been the hardboard lined elevator cabs. Rooms missing appliances, missing furniture and overall rushed build out. Hallways smell of fresh paint. Workers are nice but managers and management could care less. No offer of compensation for disruption of our stay. I am a Westin Vistana Owner, very disappointed with my stay. Signs say under construction until summer of 2024. I am not only one. Saw one other guest moving his things in a laundry basket to a room across the hall. When i asked he stated too many things just did not work in his renovated room. This was supposed to be a finished floor.

We spent 4 days at the Westin Riverfront and had such a ball! The a**osphere, amenities, room quality and location were fantastic! Our 8 year old daughter loved the pool and the path by the river, and we all loved the fabulous lobby and friendly staff! Worth every penny and we’ll be back during ski season! The hotel employees should feel proud of the great work they do. Thank you!

We have always stayed in the hotel at this resort but chose the villas this time. We were not disappointed, every convenience of home that we needed was provided. We stayed in a studio villa for 7 nights and had a south view ( not River view) and although we would have preferred River view, our balcony had mountain views and nice pine and aspen trees off the deck. The resort itself is definitely one of our favorites; world class fitness center, salt water pool and infinity edge whirlpools. The proximity to restaurants and stores is great. Nottingham Park and all its events and lake are a 5 minute walk.

I have never left a bad review. I generally go with the flow however... would avoid the property if possible. the positives: The rooms are relatively new and clean. The negatives: service was abysmal. I am a platinum bonvoy member. the evening of arrival opened the pull out couch for kids to sleep on. It was soiled from the prior tenant. Housekeeping appeared to have not changed the sheets. No big deal, I took the sheets off the bed and placed them in the hallway. I called the "at your service" on the phone. It was 8pm MST (we live on the east coast so 10pm our time) I asked for new sheets and a blanket to be delivered. I waited 45 minutes without delivery of the sheets. I called 7 more times over the next hour. was told sorry they are short staffed, and they would be there in 15 minutes on many occasions (poor Cody had to take all my calls). I spoke to a supervisor on the phone who stated she would personally bring the sheets to us. never happened. I asked if I could go to housekeeping and get them myself! I was told no. Around 9:45pm MST (11:45 EST), I put my winter clothes back, walked outside to get to the hotel lobby and spoke directly to the manager in person. She stated she was aware of a complaint and the need for a crib? I explained to her it has been nearly 2 hours and still waiting for sheets, the crib must have been a different complainer... She said she would address promptly. I asked for the general manager to call me in the morning. The kids ended up sleeping on the couch with warm clothes on out of exhaustion and lack of blanket. eventually the sheets came at 10:15pm (MST). (12:15am EST) Unbelievably frustrating experience for a relatively expensive property. General manager never called me. On the day we left, I reiterated to front desk that general manager did not call me and they said he would call me later that day. ALSO NEVER CALLED THAT DAY OR ANY DAY SINCE. If this is how platinum members are treated, good luck at the property....

Property needs basic maintenance and more staff. Room was rather worn and tired. Phones didn’t work, coffee pot had rust all over it, drawers falling apart, the tv system appeared to be from the early 2000s. While eating at the restaurant and bar had one bar tender attending the bar and 8 tables. He bar tender was doing as best a job as he could, but seriously, they need more staff.

I recently stayed at the Westin Riverfront Villas from Nov 4 - Nov 6. I was not satisfied with my stay. I had booked a Studio, 1 King, Sofa bed, Balcony. The room I received had no balcony, just a small ledge with a railing. I also was not satisfied with the housekeeping services. I had requested my room to be touched up and the bed remade. I received two bags with 20 towels from housekeeping instead which I did not request. I was hoping for better services while choosing to stay at the Westin.

Lovely villa. We stayed in the studio. Very nice. Great having washer and dryer. We were only there for 4 nights so we didn’t get a tidy since it was only 4 nights but didn’t need one. They changed our towels out when we called. Location was good. Close to Vail and you can take a shuttle there. We drove since we wanted to stop on way back. In the summer, several shops and bakeries were closed on Sunday and Monday. We ate at the taco truck that was very close to Westin. It was fantastic. We also ate at Westin bar area and it was also great. Bob’s place was ok.