Thermen Bad Nieuweschans

This place used to be great, but no more. First the good points, since there are a few. The current wonders have spent a lot of money expanding the sauna facilities and the expanded saunaplein in particular is pleasant. Now the many negative points. The food in the previous "Waters of the World" restaurant was very good. The current restaurant, called Norell, is decidedly disappointing. It only has a fixed menu. Moreover we were warned on a previous trip that if we had any dietary restrictions we should inform them in advance. We did, but it didn't help. One of my favourite sauna's was always the kruidenbad (herb sauna). Only now it doesn't have any herbs. So it is just another relatively cool sauna, of which they have several. This change is entirely negative, so why do it? Also I have a suspicion that the temperature in the very large salt water bath has been turned down. I can't prove it, but it didn't feel as amazing as on earlier visits. They have a great park to walk around. This remains beautiful. So why reduce the number of hammocks and seats. Service in the outside rest areas is very poor. Even when it is very busy they only seem of have one person serving. We were there three days and not once did anyone offer us anything. They are currently refurbishing the bedrooms, so you can expect noise and unfinished spaces. Which would be less irritating, if they hadn't put prices up considerably.

We have been to this wellness resort many times in the past. Sadly the price/quality ratio gets only worse. This time, we had booked a room on the ground floor with a terrace. When we got to the room, we discovered that there was only one outside chair with no other furniture on the terrace. When I called the reception, I was told, with no apology offered for the inconvenience, that the new furniture had not arrived. No help was offered to bring replacements. The following day was 1st May and "badkledingdag". The result was that the resort, saunas and areas were so busy that we could not even find a sunbed/chair to sit or lie on. While I accept that such days will be busier, there was no effort made to accomodate the extra guests. The atmosphere was really not relaxing, the guests were loud and inconsiderate and we retreated finally to our room for peace and quiet (without terrace chairs). Fortunately the park is still beautiful even if they have removed most of the comfortable seating and all of the hammocks. The restaurant offers only a "surprise" menu and the drinks are overpriced. When we complained about the shortcomings during our stay at checkout, we received no apology. "There are worse things in the world" was the receptionist's reaction when we pointed out that they should not advertise services which could not be provided. We will not be hurrying back.

Unfriendly staff and too high pricing for old and dirty equipment. Using phone in the wellness area is not allowed, so if you have to check any messages be ready that staff will come and tell that it is a violation, not talking about photos.

It is okay and the thermal water is great and sauna as well but missing the cool down water area outside which was broken and inside it was way too busy. This also meant no flexibility for treatments and overall understaffed when you had a question at the spa or beauty area. The hotel rooms are okay but outdated and that is partly the same in the rest of the venue. Overall okay to go for an afternoon including a nice lunch but not worth a long drive.

This used to be an authentic and very relaxing experience with focus on quality. With the new ownership this has change into quantity. More sauna's with entertainment (where you look at a screen with an polar bear walking by) and the field has now been completely filled with sunbeds. There is no privacy and you have to que to get into. They used to make more use of the actual location and Groningen itself. Now they call it nordic and make use of screens, moodlights etc. The investors or owners have not looked into the actual area and used that as a differentiating positioning for this spa.. I found the food quite ok but, again there, it's like a factory. One takes orders, others serve out.. No human connection.

Visited the newly named "' Quality Wellness resort". This was not my first time. Unlike, last time, the temperature of the water good. There is change in the name of the resort. The price of entry has hiked up by at lase 40% if not more. One of the aspects of Wellness is the diet, there are no options for vegans and vegetarian option is limited to the soup and a burger. The soup was far too salty. The prices are exorbitantly hiked. The buffer service is not much better for vegans or for that matter vegetarians, unless you love to have salads, while paying the same price as others who have a scale of hot dishes. The disinfector was finished.

A good wellnes resort with nice thermal baths and a seperate nudist sauna section. I liked the relaxed atmosphere and the staff was helpful and offered us help if we needed anything. There were some renovations going on, but this did not affect our experience negatively.

Ik was samen met mijn vriend naar de thermen gegaan, we zijn een jong stel (maar ook vader en moeder) 20&23, bij binnenkomst kregen wij alleen de bandjes, en werd ons verder niet gevraagd naar evt. Badjassen etc. We wilden wat gaan lunchen, en dit was schrikbarend, we werden aangesproken op het feit dat we geen t-shirt aanmochten, maar een badjas of in Zwemkleding, een gezin naast ons zat wel volledig in kleding en werd niet aangesproken. We zaten te wachten tot onze bestelling zou worden opgenomen (het was niet druk) toch werden er voor ons 2 tafels geholpen, en ging het personeel daarna aan de bar staan te kletsen, en werden we goed in de gaten gehouden. Uiteindelijk heb ik iemand moeten roepen voor onze bestelling. Al met al was het enorm onvriendelijk, en kregen wij enorm het gevoel dat we beoordeeld werden om onze leeftijd.

Die bereits im Vorfeld bezahlte Massage für zwei im Wert von 150€ konnten bzw. durften wir nicht wahrnehmen weil wir Verspät angereist sind. Auf Kompromisse hat man sich erst gar nicht eingelassen und man sollte erneut zahlen. Nie wieder!