Évaluations de ICheck Inn Gems Center Silom

Réponse de l'établissement: À M. Peakspang, merci beaucoup pour l'excellente critique et le compliment. donné à notre logement Nous sommes très heureux d'apprendre que les clients ont été impressionnés par leur séjour. Tant en termes de commodité d’enregistrement même à des heures tardives. Services des agents de sécurité Y compris la propreté et le confort des chambres auxquels nous accordons un soin particulier. Nous sommes également fiers que nos hébergements dans la région de Silom puissent offrir un confort et une bonne expérience aux clients. Si l'occasion se présente, nous espérons avoir l'opportunité d'accueillir et de prendre à nouveau soin des clients à l'avenir. Et si vous avez des suggestions supplémentaires, vous pouvez toujours nous en informer. Nous sommes heureux de nous améliorer pour offrir une meilleure expérience. Merci encore. Et j'espère nous revoir bientôt, Nattawadee Thawat

Réponse de l'établissement: Dear Ms. Ariba,Thank you for your detailed review. We're glad you found our location convenient for your needs and appreciated the amenities like the AC, refrigerator, and self-laundry service. We note your feedback regarding the washroom amenities and will consider this for future improvements. It's great to hear that our facilities contributed to a comfortable stay for you and your family. We hope to welcome you back for another pleasant experience.Best Regards,iCheck inn Gems Silom Team

Réponse de l'établissement: Dear Valued Guest,Thank you for taking the time to provide such a positive review of our hotel. We are delighted to learn that you had a wonderful stay and that you plan to return in the future. We aim to deliver memorable experiences to our guests and it is rewarding to hear that we achieved this during your stay.It's great to read that you especially loved our facility. Your kind words mean a lot to our team who work tirelessly to ensure every guest has a comfortable and enjoyable stay. Your review serves as a testament that we're achieving our goal of delivering excellent service.Please feel welcome to reach out to our team for any assistance or arrangements you might need during your next stay. Again, thank you for sharing your experience, and we look forward to welcoming you back in the future.Best Regards,iCheck inn Gems Silom Team

Réponse de l'établissement: Dear Mr. Curtis,Thank you for taking the time to share your experience at our hotel. We are pleased to hear that you found your stay convenient and appreciated our cleanliness and efficiency, as our team is committed to providing top-notch service to all our guests. We are always open to feedback that helps us aim for that perfect 5/5 rating. If there were any areas where you feel we could improve, please don't hesitate to let us know. We're dedicated to making future stays even better.We look forward to welcoming you back for another wonderful experience.Best Regards,iCheck inn Gems Silom Team

Réponse de l'établissement: Dear Valued Guest,Thank you for taking the time to share your recent experience at our hotel, we're glad to hear that you found most aspects of your stay satisfactory. Concerning the air conditioning system and the remote, we apologize if the temperatures were not optimum or if the remote was not fully functional, as we understand how important these details are in creating an enjoyable stay. Your feedback helps us identify areas that may need additional attention, and rest assured, our maintenance team will examine and address these concerns promptly to ensure our future guests won’t encounter the same issue. We truly value your feedback and aim to provide the highest level of comfort and service for every one of our guests, and we would love to have the opportunity to serve you again and make your next stay an even better one!Best Regards,Nattwadee T.iCheck inn Gems Silom team

Réponse de l'établissement: Dear Our Valued Guest,Thank you for sharing your feedback. We sincerely apologize that the room did not meet your expectations and that the view was not as described. Your experience is important to us, and we understand how this could be disappointing.We strive to provide accurate information about our rooms, and we will review the listing details to ensure they reflect the actual conditions. Please feel free to reach out to us directly so we can better understand the situation and find a way to make it right.We hope you will give us another chance to provide you with a better experience in the future.Best regards,Nattawadee Tha.Hotel Supervisor

Réponse de l'établissement: Dear Khun Thepdinh,We are thrilled to hear that you had a good time during your stay with us. We understand how important it is for our guests to enjoy their stay and we're so pleased to know we met your expectations. Our team would like to express their gratitude for your warm compliments and 5/5 rating. We hope you will choose to stay with us again on your next visit.Khob Khun mak mak khaBest Regards,Nattawadee T.iCheck inn Gems Silom Team

Réponse de l'établissement: 尊敬的客人， 感謝您選擇我們酒店並抽出寶貴的時間給予評價。很高興聽到您對地理位置表示滿意。對於擁有便利的商店和美食街，我們也是十分自豪的。關於您提到的價格問題，酒店的房價是根據市場需求和季節性因素決定的，我們會盡力保持價格的合理性。我們始終致力於為客户提供舒適和價值的住宿體驗。再次感謝您的評價，期待在不久的將來再次歡迎您的光臨。此致Dear Our valued guest,Thank you for choosing our hotel and taking the time to leave a review.We are glad to hear that you are satisfied with the location. We are also very proud of the convenient shops and food court.Regarding the price you mentioned, the hotel's room rate is determined by market demand and seasonal factors, and we will try our best to keep the price reasonable. We are always committed to providing customers with a comfortable and valuable accommodation experience.Thank you again for your review and look forward to welcoming you again in the near future.Sincerely,Nattawadee T.iCheck inn Gems Silom Team

Réponse de l'établissement: 尊敬的客人，您好！感謝您的反饋，並對您入住期間遇到的問題深表歉意。關於設施：我們將確保房間內用品齊全，並安排維護人員檢修花灑、燈光和傢俱問題。關於房間佈局：我們理解洗手盆設計可能帶來不便，未來裝修時會將此納入考慮。關於服務：我們會加強員工培訓，確保及時更換浴巾，並儘快解決熱水問題。您的反饋對我們非常重要，我們將努力改進。歡迎隨時與我們直接聯繫，希望未來有機會為您提供更好的服務。祝好，Dear Guest,Thank you for your feedback, and we deeply apologize for the issues you encountered during your stay.Facilities: We’ll ensure amenities are fully stocked, and maintenance will inspect the shower, lighting, and furniture.Room Layout: We understand the sink placement may be inconvenient and will consider this in future renovations.Service: We’ll strengthen staff training to ensure towels are replaced and address the hot water issue promptly.Your feedback is invaluable, and we’re committed to improving. Please feel free to contact us directly. We hope to have the chance to serve you better in the future.Best regards,

Réponse de l'établissement: คุณ คุณปิยดา,ทางโรงแรมต้องขออภัยเป็นอย่างสูงสำหรับประสบการณ์ที่ไม่เป็นไปตามความคาดหวังของคุณลูกค้าในครั้งนี้นะคะ ทางโรงแรมเสียใจที่ห้องพักที่คุณลูกค้าได้รับมีปัญหาเรื่องแอร์ และที่สำคัญคือการตอบสนองของพนักงานโรงแรมที่ล่าช้าต่อคำขอของคุณลูกค้าในช่วงแรก ทางเราขอขอบคุณที่แจ้งให้เราทราบถึงปัญหา เพื่อที่เราจะได้ปรับปรุงการให้บริการให้ดียิ่งขึ้นค่ะเราจะนำกรณีนี้ไปพิจารณาอย่างจริงจัง และอบรมทีมงานให้พร้อมตอบสนองต่อปัญหาของลูกค้าอย่างรวดเร็วและเหมาะสมค่ะ เพื่อให้แน่ใจว่าประสบการณ์การเข้าพักครั้งหน้าของคุณลูกค้าหรือแขกท่านอื่นๆ จะเป็นไปอย่างราบรื่นและน่าประทับใจที่สุดค่ะหากมีโอกาส เราหวังว่าจะได้ต้อนรับคุณลูกค้าอีกครั้งนะคะ เพื่อที่เราจะได้แสดงถึงความมุ่งมั่นในการพัฒนาและบริการที่ดีที่สุดค่ะขอแสดงความนับถือ,ณัฐวดี ธวัช

Réponse de l'établissement: Дорогой Гость, Спасибо за Ваш отзыв и за выбор нашего отеля. Мы рады слышать, что Вам понравилось местоположение, а также наш персонал. Обратная связь от наших гостей помогает нам улучшать качество предоставляемых услуг. Мы постоянно стараемся улучшать и обновлять наши услуги, и Ваше мнение по этому поводу очень важно для нас. Мы ценим, что Вы нашли время, чтобы поделиться своими впечатлениями о пребывании в нашем отеле. Надеемся увидеть Вас снова.С наилучшими пожеланиями,iCheck inn Gems Silom Team