Avis : Hotel Granados 83, a Member of Preferred Hotels & Resorts

Réponse de l'établissement: Cher hôte,Merci pour ce charmant commentaire.Il est toujours gratifiant de savoir que nos efforts pour offrir un service exceptionnel et un environnement impeccable sont reconnus et appréciés par nos hôtes.Au plaisir de vous accueillir à nouveau très prochainement,María Rosa Castillo, Directrice générale

Réponse de l'établissement: Chère Olesia,Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires. C'est toujours un plaisir d'accueillir un client qui revient et nous sommes ravis que votre expérience globale dans notre hôtel ait été agréable.Nous regrettons toutefois toute confusion concernant le service de stationnement. Nous nous efforçons de fournir des informations transparentes sur nos équipements, notamment le fait que notre propre parking est disponible dans le même bâtiment pour le confort de nos clients, et que des conseils sont proposés pour aider au stationnement. De plus, nous comprenons que le stationnement peut être un défi, en particulier dans le centre-ville, et nous nous excusons pour tout inconvénient rencontré.Nous espérons vous accueillir à nouveau à l'avenir. Cordialement,María Rosa Castillo, directrice générale

Réponse de l'établissement: Dear Erich,Thank you for sharing your experience with us.We truly appreciate your kind words about your stay at Granados 83.We are delighted that you enjoyed our hotel's atmosphere, the unique design of our lobby, and the efficiency of our front desk service, along with the comfort of your room. Our team works hard to ensure a pleasant experience for all our guests, and it is gratifying to know that we met your expectations.We hope to have the opportunity to welcome you back soon.Best wishes,María Rosa Castillo, General Manager

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your feedback with us.We sincerely regret that some aspects of your stay did not meet your expectations. Our rooms come equipped with kettles upon request, and our team members are always available to assist with temperature adjustments through our individual climate control system. We take great pride in our housekeeping standards and the attention to detail provided by our staff, which makes your experience particularly unusual.We hope you will give us another opportunity to provide you with a more satisfactory experience.Best regards,María Rosa Castillo, General Manager

Réponse de l'établissement: Dear Guest,We appreciate receiving this positive review of your stay.We are truly honored by your high praise and glad that your stay with us left such a lasting impression.We are delighted that you enjoyed the welcoming scent, the comfort of feeling at home, and our attentive staff. It is great that you loved our well-appointed amenities and found our location ideal for exploring the architectural marvels by Gaudí. Our team strives to create a memorable experience, and it is heartening to hear that we succeeded during your visit.We all hope that we'll be able to welcome you back.Best wishes,María Rosa Castillo, General Manager

Réponse de l'établissement: Dear Guest,Thank you for taking the time to give your opinion about your stay.It is with great appreciation that we receive feedback from our guests.We understand that you were not fully satisfied with the complimentary coffee capsules and water provided. At Granados 83, we offer a welcome gift of coffee capsules and a bottle of water upon arrival to ensure you can unwind comfortably after your journey. Subsequent to this, we have a variety of beverage options available through our 24-hour room service and minibar for your convenience throughout your stay.We hope you were able to appreciate the unique atmosphere of our hotel, from the Asian art collection to the serene terraces and our central location in the heart of Barcelona's vibrant Eixample district.We hope to have the opportunity to welcome you again soon.Best regards,María Rosa Castillo, General Manager

Réponse de l'établissement: 您好，感謝您選擇入住Granados 83並分享寶貴意見。我們很高興您能感受到巴塞隆拿獨特的城市魅力。身處市中心歷史建築內，我們通過精心設計的空間佈局，將亞洲藝術藏品與工業風格巧妙融合，始終致力於為賓客打造難忘的居住體驗。部分客房雖採用緊湊型設計，但均配備獨立温控系統與隔音窗户，確保入住舒適度。酒店所在的埃克讚佩區步行即可抵達格拉西亞大道，我們的禮賓團隊隨時為您推薦周邊特色餐廳和出行路線。期待未來能再次為您創造美好回憶。誠摯問候，María Rosa Castillo, General Manager

Réponse de l'établissement: 안녕하세요,Granados 83를(을) 방문해주셔서 감사합니다.저희 호텔의 전반적인 시설에 만족하셨다는 점을 듣게 되어 매우 기쁩니다. 저희는 고객님들께 최상의 편의시설을 제공하기 위해 지속적으로 노력하고 있습니다.그러나 첫날 밤 난방 문제로 인해 불편을 겪게 해드린 점 죄송합니다. 이로 인해 객실을 변경해 드리게 된 점 또한 송구스럽게 생각하며, 고객님께서 경험하신 불편을 바탕으로 앞으로 더욱 세심하게 점검하여 최상의 환경을 제공하도록 노력하겠습니다.리셉션 직원들의 친절함에 대해 긍정적으로 평가해 주셔서 감사합니다. 저희 팀은 고객님들이 편안하게 머물다 가실 수 있도록 언제나 최선을 다하고 있습니다.다시 한번 그라나도스 83를 선택해 주셔서 감사드리며, 향후 방문 시 더 나은 경험을 제공해 드릴 수 있기를 희망합니다.감사합니다.María Rosa Castillo, General Manager

Réponse de l'établissement: 尊敬的客户，感謝您與我們分享您的住宿體驗。我們很高興您讚賞我們酒店的獨特調性和隸屬的連鎖品牌，以及憑藉入住憑證免費參觀巴塞隆拿的埃及古物博物館這一特別福利。然而，我們很遺憾您在其他方面的體驗並未達到您的期望。我們的客房設計致力於最大化有限的空間，在優化方面花費了大量時間。對於通風問題，我們確實為安全起見限制了某些窗户的打開。但是，如果客人有需求，我們很樂意為您開啟。至於清潔標準，我們的衞生團隊每天早上以及必要時的早晚都會清潔房間，以確保客房的整潔。我們提供的咖啡機和熱水壺服務都應及時滿足客人的需求，對於此次的遺漏，我們深表歉意。至於飲用水的味道問題，我們通常會確保提供的是品質上乘的熱水，我們將立即調查此事以確保服務的質量。最後，我們希望您能夠欣賞到我們為客人提供的亞洲藝術珍藏。Granados 83酒店內不僅有精美的工業建築風格，還收藏了眾多源自印度和柬埔寨的藝術品，這亦是我們品牌獨有的特色。希望未來能再次歡迎您的光臨。祝好，María Rosa Castillo, General Manager