Hôtels proches de Parish of Our Lady of the Snows, Barranquilla

L'hôtel est situé dans une rue occupée et l'autre est des bâtiments de service automobile et pneumatique. La route est très bruyante et à l'angle il y a un semi-air ouvert très lourd disco jusqu'à l'heure précoce. La chambre est intelligente mais pas grande. La douche était froide chaque jour et il fallait être réparé par un mécanique. L'eau était souvent froide encore après 1 heure. La piscine est intelligente mais seulement quatre salons solaires. Le petit déjeuner est standard de jus, café, fruits, oeufs, patates et chorizo. Tous les aliments étaient très secs. Pas excellents comme donné par d'autres invités. La boisson de bienvenue est un gaspillage de temps. Le café et l'eau glacée sont disponibles dans la réception.

Cet hôtel est vraiment bien, l'emplacement est correct, le service est bon, les chambres de l'hôtel sont grandes et spacieuses, très propres, et le prix est très abordable, il est fortement recommandé.

I have throughly enjoyed my stay at the Bqlla Plaza, to the point that I’ve extended my stay twice. I initially booked for two nights and decided to spend the first half of my vacation here. The staff is friendly, professional, and very attentive, the facility is exceptional for anyone from the tourist to the businessperson. As a veteran special events director I was especially appreciative of the level of quality exhibited on a wedding held on the grounds. Top that off with the ambiance of the pool area and the beautiful, full buffet, including eggs cooked to order, and you’ve got the makings of a memory. Can’t recommend them highly enough- special shout outs to Wilbur in the lounge and Kareme at the front desk!

It was a very welcoming experience, the hotel is beautiful, I was able to enjoy each of its areas and most importantly its service staff, there is an impressive human quality. congratulations. Thank you very much for making me live such a pleasant experience.

Le centre-ville est situé à proximité du centre commercial Viva, des restaurants et des pharmacies. Vous êtes accompagné d'informations sur le secteur et les attractions, la nourriture offerte par le buffet est variée et agréable. Ce qui améliorerait seulement le service Internet et la télévision, et la possibilité de réagir à la température de la chambre.

We had a great stay at Movich Buró 51. Our flight was delayed and we arrived in the middle of the night, but our check-in agent was very friendly and professional. Breakfast service was wonderful, service was impeccable. Would definitely repeat, and would highly recommend.

The hotel is located a couple of block from a very nice shopping center with plenty of restaurants and shops. The hotel is very nice as you would expect a HGI to be. I would say it is even nicer than the same hotel brand in the US. The price was very reasonable. The hotel staff was very professional and courteous. The breakfast was very good. You can order eggs any style you like. It offers some items from the typical food from the region although that would be the one aspect I would say the hotel could increase its wow factor. I definitely would recommend this hotel and would return when I travel to Barranquilla.

Customer service leaves a lot to be desired. Hotel chain states that customer service is the most important thing—it is not. This lack of service was made evident at the start with Sergio at the front desk, who was not only sassy, but absolutely useless from a customer service standpoint. When plans changed and we needed to check out earlier, he proceeded to be unhelpful and tell me he could only honor the reservation for its entire duration. After discussing how often I had stayed at the GHL branded hotels and how modifying the reservation had never been an issue in the past, he went behind a closed door and came back offering a “great” solution: modifying my reservation to cut it from 9 days to 3 days for a higher price (and had modified it already without discussing any pricing with me. I kid you not when I say I spent 1 hour checking in trying to find a solution for both parties. Ultimately, Sergio told me the price wasn’t going to change and I would have to take it or leave it. The bed was incredibly springy and hard. Not comfortable. Room was standard. Not luxurious as website makes it out to be. One day for breakfast, I checked on their app which stated that breakfast ended at 10:30 am, and confirmed with an employee in the hallway at 10:05 am that breakfast went until 10:30 am, and then the lady at the breakfast location gave me a sassy attitude telling me that breakfast was over at 10 am and I could grab from what was left, but for my information it was over at 10 am. I tried to call the front desk using the phone in room to no avail over 5 times. When checking out, I called using the phone to have a bellboy come help with the bags, and no answer. I went to find help from the cleaning staff, who stated they had called down for me. No one came. I ended up going downstairs and asking Rafael at the front desk, who stated he would send someone immediately, but did not. I had to ask again five minutes after talking with him about my issues and he finally sent someone. During check out, I expressed the lack of service and the horrible experience to Rafael, who stated he recognized me from previous stays at the other hotel around the corner, GHL Collection. He stated he would try to help, went behind closed door and “spoke to someone” who told him that since Sergio and I had come to an agreement, there was nothing that could be done. When I asked to speak to the manager, he stated he would call him over and I waited over 15-20 minutes to no avail (when he was around the corner at the other hotel, literally across the street). When I asked for the general manager’s name, Rafael would not give it to me, stating he could not make that information public. As if it wasn’t the general manager’s job to address issues? He would only offer me the reservations manager’s name. I cannot express enough my disgust at the lack of service and care from these team members and their inability to help in any way. Absolutely ridiculous. It appears they may be faki