Avis : Mercure Pangkalan Bun

Réponse de l'établissement: Dear Ms. Sarah Mic,Warm greetings from Mercure Pangkalan Bun,Thank you for taking the time to share your feedback. We are truly sorry to hear about the inconvenience you faced due to your flight cancellations, and we understand how disappointing this situation must have been.Please allow us to clarify that the reservation made was under a non-refundable voucher, with terms and conditions clearly stated at the time of booking. As per our policy, this type of reservation is binding upon confirmation and does not allow for refund or modification, regardless of the circumstances—including flight cancellations.While we understand this may not be the outcome you had hoped for, the non-refundable nature of the rate was part of the agreement at the time of purchase and is honored by both our property and our booking partner, Trip.com.For future travel, we recommend choosing a flexible rate option should there be a possibility of changes in your schedule.We do hope to have the opportunity to welcome you in the future under better circumstances and provide a more enjoyable stay.Warm regards,Rizky JulianDuty ManagerMercure Pangkalan Bun

Réponse de l'établissement: Dear Valued Guest,Warmers Greeting from Mercure Hotel Pangkalan BunWe very much appreciate your rating and comment regarding your stay at the Mercure Hotel Pangkalan Bun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Prasetyo BudiFront Office Manager

Réponse de l'établissement: Dear Mr.Robert Kelsall Warmers Greeting from Mercure Hotel Pangkalan Bun Thank you for taking the time to tell us about your experience at the Mercure Hotel Pangkalan Bun I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We will investigate in our team especially our team FB service regarding your dinner to slow and inconsistent hot water in the room, At Mercure Hotel Pangkalan Bun, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Prasetyo Budi Front Office Manager

Réponse de l'établissement: Yang terhormat Bapak Herdianto,Salam Hangat dari Mercure Hotel Pangkalan Bun .Kami sangat berterima kasih atas penilaian dan komentar positiv yang telah anda berikan, mengenai kunjungan anda di Mercure Hotel Pangkalan Bun. Sangat menyenangkan bagi kami untuk menerima komentar yang sangat positive dari anda.Kami akan memberitahukan komentar anda kepada tim kami. Kami yakin bahwa komentar positiv ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami.Sekali lagi terima kasih karena anda telah memberitahukan pengalaman anda, dan kami berharap kunjungan anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya.Hormat kami,Prasetyo BudiAsst Front Office Manager

Réponse de l'établissement: Dear Mrs. SheyllaWarmers Greeting from Mercure Hotel Pangkalan BunWe very much appreciate your rating and comment regarding your stay at the Mercure Hotel Pangkalan Bun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Prasetyo BudiFront Office Manager

Réponse de l'établissement: Dear valued guest, Warmers Greeting from Mercure Hotel Pangkalan Bun We very much appreciate your rating and comment regarding your stay at the Mercure Hotel Pangkalan Bun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasetyo Budi Assistant Front Office Manager

Réponse de l'établissement: Dear Mr. Geri Warm Greeting from Mercure Pangkalan Bun! Thank you for taking the time to tell us about your experience at the Mercure Pangkalan Bun I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure Pangkalan Bun, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Prasetyo Budi Assistant Front Office Manager

Réponse de l'établissement: Dear Ms. Ingrid Dear Mr. LuobukongWe very much appreciate your comments regarding your stay at the Mercure Pangkalan Bun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously maintain the quality of our services, like breakfast, staff with excellent service and also facility. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Muh. Ferry FahlevyFront Office Manager

Réponse de l'établissement: Dear Valued Guest,Greetings from Mercure Pangkalan Bun !Thank you for staying with us and shared your review.We are pleased to know that yet again you had a great stay experience, enjoyed the ambiance of our hotel as well as personalized service delivered by the Team. Thank you for recognizing Feby – Food & Beverage Team - she is truly passionate about hospitality and a true gem of our Mercure Pangkalan Bun Team. Please know that we have already shared your comments with her, in recognition of her efforts.We look forward to welcoming you back again soon.Yours sincerely,Artas WidiantaraFront Office Manager

Réponse de l'établissement: Yth. Ibu Mellysa,Salam hangat dari Mercure Pangkalan Bun!Terima kasih banyak atas ulasan luar biasa dan penilaian sempurna yang Ibu berikan. Kami sangat senang mengetahui bahwa Ibu menikmati masa menginap dan merasa puas dengan fasilitas, kebersihan, lingkungan sekitar, serta pelayanan dari tim kami.Ulasan Ibu yang menyebut kami sebagai "Best hotel in Pangkalan Bun" merupakan sebuah kehormatan dan motivasi besar bagi seluruh tim Mercure Pangkalan Bun untuk terus menjaga standar layanan terbaik.Kami sangat berharap dapat kembali menyambut Ibu dalam waktu dekat dengan pengalaman menginap yang sama – atau bahkan lebih – berkesan.Salam hormat,Rizky JulianDuty ManagerMercure Pangkalan Bun

Réponse de l'établissement: Dear Our valued guest,Greetings from Mercure Pangkalan Bun!We very much appreciate your feedback regarding your stay at Mercure Pangkalan Bun. It is always a pleasure to receive positive feedback. We will share your feedback with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Artas WidiantaraFront Office Manager

Réponse de l'établissement: Dear Ms. Desy Tako,Greetings from Mercure Pangkalan Bun!Thank you so much for taking the time to post the wonderful feedback given and to pass on your kind comments about your experience with us. We were delighted to know that you were so pleased with our service during your stay here with us. Hopefully we could welcome you back with a better service than before.Once again a Huge thank you for the review and look forward truly to your next visit to your second home here.Sincerely yours,Artas WidiantaraFront Office Manager

Réponse de l'établissement: Dear Valuable Guest We very much appreciate and say thank you for your comments "room clean & food is good" during your stay at the Mercure Pangkalan Bun. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially with chef and housekeeping. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Muh. Ferry FahlevyFront Office Manager

Réponse de l'établissement: Dear our valued guest,Greetings from Mercure Pangkalan Bun!We very much appreciate your feedback regarding your stay at Mercure Pangkalan Bun. It is always a pleasure to receive positive feedback. We will share your feedback with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Artas WidiantaraFront Office Manager