Disney's Polynesian Village Resort

We absolutely loved Poly! It felt like a home away from home. Everything was impressively clean and the food was fantastic. Seeing the fireworks from the beach every night was amazing, the pool was big and fun and they had a smaller pool for adults that didn’t want to be surrounded by kiddos constantly. Our kids loved all the fun nighttime kids activities and fun pool activities during the day.

I booked a Deluxe Studio standard view room through a DVC shop for about $415 for one night, including taxes. Booking through Disney would more than double the price, so I'm pleased I was able to get the reservation through a DVC shop rental. I stayed in the Pago Pago building, which is in a bit of a remote area of the resort, but still a lovely building, and I had a very nice patio on the ground floor with seating and a good view of the resort grounds. My room was rather spacious and had kitchen facilities, in case you didn't want to dine in one of the many Disney World restaurants. I quite liked the decor of the room, and it did feel like you were staying at a classic deluxe Disney resort. I even had two bathrooms, one with a lovely rain shower and the other with a tub. An unusual configuration but very nice nonetheless. The resort features some very nice pools, although the Lava Pool was very crowded and noisy at the time, so I quite enjoyed the more tranquil setting and ambiance at the aptly named Oasis pool. It was also convenient with the Oasis Bar & Grill by the pool for drinks and food, although the cocktails were very small and pricey (and served in a small plastic cup which kinda cheapens the whole enterprise). It would also have been nice with a mobile ordering option, right from your deck chair, like the Dolphin/Swan resorts have. In terms of onsite restaurants, I had lunch at Kona Café which was fairly good. I do find the Disney dining reservation procedure frustrating though: even when you have a reservation - once you arrive, you have to provide a phone number (even though they already have this info from the reservation), and then you get a text when your table is ready. Even when you have already reserved a specific time in advance. Indeed, at the time of my visit, there were dozens of tables available, and I received the text shortly after checking in at the restaurant. Ridiculous to go through that pointless exercise, when they know up front that my table will be ready immediately. I have also had breakfast at 'Ohana on a previous visit, which was amazing. I also had to get the obligatory Dole Whip at the Pineapple Lanai. The elderly gentleman who was working at the Pineapple Lanai that afternoon (19 September 2023) was quite unpleasant though, and $14 + taxes for the Dole Whip with a tiny shot of rum was ridiculously overpriced. Aside from the lack of service at the Pineapple Lanai, service from other staff was excellent, even though my interaction with them was minimal, as I used my Magic Band to access the room, and the Disney app to check in (even though the app never showed my room number - one of many technical glitches I experienced with the app during my Disney World visit). I noticed that Wi-Fi didn't work in the Lava Pool and beach area, which was a bit odd, but otherwise the hotel featured the amenities I'd expect of a deluxe resort. There were no USB or power outlets by the bed though, which was a small

The resort wasn't up to standards for the price. The cleanliness wasn't the best. The staff wasn't very friendly. There was no age limit on the jacuzzi area so there were little kids playing with dolls and running around the entire time we were trying to relax. We even had kids trying to knock out drinks into the water. We did complain to the parents but they didn't care and the resort didn't care either. There is a whole side dedicated to children but really nothing for adults who want to relax. The tables were always dirty at Capt cooks and the food was awful. I get that it is family friendly but no one was watching their children there. One kid basically called my friend the B word when she asked her to stop doing something while we were trying to enjoy ourselves. For the price of this resort it should be more accommodating. We have stayed at cheaper places that have adults only areas.

The worst customer service you will ever encounter. Want to change or adjust your reservation? Ask about your room? Questions about the hotel? You can't call the hotel. If you call their number, you will get a rep somewhere else in Orlando, called a "cast member". They don't work at the Poly, and don't know any more about the resort then you do. Want a supervisor? You have to ask for "Guest Services" - still not hotel employee. Then prepare to wait on hold for 15-30mins before one gets on the phone. Turns out, they don't know anything either. For $800-1,500 per night, you would expect better. At least to be able to speak to someone at the hotel. Too bad, they won't transfer you if you ask. But hey, they will tell you to have a magical day.

一家美麗的酒店！對孩子們和成年人來說都非常有趣！單軌鐵路站，燈光遊行和煙火表演都是額外的優點。食物也跟一般度假村裡的不一樣，包括焦糖布丁麵包，湯加吐司，當然這是他們自己的Dole Whip標準早餐！與往常一樣，迪士尼的服務也是無可比擬的！

The hotel itself was fine and the room was recently renovated and clean. Can't beat the beautiful location close to the theme parks. However, the single greatest reason why we will NEVER stay here again is because of the fireworks and loud music blaring over the water every night. If you have young kids (which I've got to imagine is the majority of their hotel guests?), this is complete misery when the kids have bedtime around 8 PM-9 PM and can't sleep due to the noise torture.

10/10 in every way. Hotel is so fun, beautiful, clean, festive, well staffed with the most attentive people. I can’t say enough great things about this place. Smiles from ear to ear from the entire family. Book a theme park view to watch the fireworks and boat show every night. Can’t wait to come back soon.

The Poly is dreamy and wonderful. Loved almost everything about it - beds, decor, pools, location, easy parking and transportation. I will 10/10 stay here again. Worth every penny. One teeny area of criticism. The food options are not great. They are very much Polynesian themed and limited if you have dietary restrictions or the time of day. We made due but would have preferred a greater variety.

A fantastic retreat at Disney World. My family favorite, we’ve been coming here for years and each visit exceeds the last. Newly reimagined, the entire resort has received a refreshing look and the rooms are bright and fun with little Moana touches infused into the decor. The onsite dining is among the best at Disney and Trader Sam’s is a gem for an enchanted bar experience. The two pools here are well maintained and the lava pool will keep families entertained daily with trivia, music, games and activities. The quiet pool is a lovely retreat when you prefer a laid back afternoon. The music throughout the resort sets the mood, with impeccable landscaping to make you feel like you’re in Hawaii. For those that want an elevated experience, the club level rooms are worth the amenities in the club lounge. What we love about the resort are the friendly cast members, the beach, views of the nightly fireworks and castle and monorail access. We will continue to visit this resort and highly recommend for all ages.