Homewood Suites by Hilton Houma

I booked a room over a month ago on Hilton's website. Not a third party website! I booked two queen beds and a pull out sofa couch for me my wife and our three children. This was to be our room after a long day with a wedding and reception. We arrived at 1210 am to find out not only does the hotel not have the room we reserved but they had not contacted us by phone or email, cancelled the room, or provided a replacement option in any form and we had no room for them to give us. After arguing with the front receptionist who also contacted her night manager and 30 minutes going by we were offered two rooms that are not connected so it would have separated us from our children. We also asked for a refund once we learned they didn't have our room in any form and we were denied saying we had to contact corporate. So now we have to spend more time to cancel a room that the hotel doesn't have to even give us. It makes zero sense. It's completely unacceptable that this hotel cannot refund rooms after they give them to others when we have a reservation confirmation even for the room.

First of all I will say the room was nice. However, the internet doesn't work and the hotel is aware of that so we had no internet therefore we couldn't watch roku on TV etc. Secondly, the water went out Saturday around 1 pm in the whole hotel and we were told no water til Monday. Very terrible. We left this morning with no showers and not sure yet if we are going to be compensated for the loss of the water.

Disgusting stay. Worst of my life. They had NO room for me. Of course, the room I chose and selected online, room 202 was given to someone else even though I showed up at 330pm. She said 'No room is ever guaranteed'. The person they gave the room to was just staying the one night, so don't even try to blame it on them staying an extra night. So, they put me in a pet room, room 317. The messiest, most horrible room I ever saw. Dirt, blood and grease EVERYWHERE The smell was beyond awful. I complained and they never sent anyone. They said they were sold out and did not have time. I will never, ever stay at a Hilton property again. Anyone who reads this must know that this flea bag motel must be shut down immediately.

Hard to believe how dirty this hotel is, especially the floors. Never expected from a Hilton property- likely the hotel operator is the issue. Not maintained well. Had to keep shoes on in room as floor was so bad. We were fooled my nice exterior and palm trees. We would have left immediately if it wasn't so late.

We stayed two nights. The hotel is situated within a short distance to Martin Luther King Blv, making access to the local area easy, yet in a quiet and nice setting with ample parking. Our room was spacious, quiet, reasonably clean, and equipped with the usual Homewood amenities. A good pool area was also available. The complimentary evening social was excellent, including some nice cookies, and it was possible to enjoy it outside. Breakfast was also very good except the waffle batter, which was not up to the usual Homewood standards. Also we found the temperature in the restaurant uncomfortably cold.

I reserved a room on Hilton.com. The reservation clearly stated "Pets allowed, $50.00 non-refundable fee, $50(1-4n)". I stayed only 3 nights but was charged $75. I requested a refund at checkout and then again with a follow-up phone call. The hotel refused to refund the overage.

My husband and I stayed here for 12 nights and were very please with the two room suite with living room and kitchen with full size fridge, 2 burner stove and dishwasher. We love the extra elbow room. The entire staff are outstanding especially Bianca and Pamela also. These ladies go above & beyond! They made us feel like family. Breakfast was very good with a different menu daily such as sausage biscuits, scrambles eggs, omelets, ham & cheese croissants, cheese grits and shrimp & grits, oa**eal, waffles and fruit. Great selections. The lobby and breakfast area are nicely done, spacious and comfortable. The onsite convenience store was well stocked with a huge variety of drinks, snacks & food along with typical vanity items and meds. I used the gym every morning and enjoyed the larger area with 2 or 3 treadmills, ellipticals and bikes along with weights, etc. The laundry room is sufficient with 2 washers and 2 dryers @ $2 each. Bring your own soap, etc. It may be available in the store but I always just bring my own. Rooms were cleaned on request only which worked fine with us. All you have to do is request towels, shampoo, etc. and they bring it right to you. We did have our room cleaned once during our stay and they did a very good job. I enjoyed the onsite outdoor pool once. Loungers were nice and the whole area was inviting. The A/C in our room was extremely good! We ate at Boudreau & Thibodeau's and enjoyed the crab/artichoke dip, grilled shrimp, jambalaya & shrimp creole. Also, my favorite by far was Castalano's Deli for the chicken salad croissant, all the salads were amazing, philly steak & cheese sandwich, potato salad and the house cake. Enjoyed Thai at Song Phi Nong Thai and Best Bakery and Chez Cake Bakery. Within walking distance to the hotel is a Jimmy Johns, Moe's and a Regions Bank. Across the street is Walk On's. Very close by is a large Dillard's, Sam's club and Rouses Markey grocery store. We enjoyed Houma and coming home to Homewood Suites each night was excellent.