This was my second time staying at this clusterf*ck of a hotel. The MOST mismanaged hotel I have ever stayed in!!! Last time I was i town this place never made up my room, had workers walking around on their iphones talking to their gf's or spouses and doing NOTHING. I was awarded three free nights they screwed up so bad last time. So what was different about this STAY??? NOTHING. Service so bad I am in shock. Room was either freezing cold or hot as hell no matter how you would try to control the temp of your room. Screaming kids running around the floor above us. I complained about the noise and was told by the manager to " next time request a top floor room" WOW! That was useful wasn't it? The second to last day we come back to our room to find the duvet blankets in a pile out front of our door at 5 pm- beds had only a thin sheet on both beds. It was as if the lazy workers doing housekeeping looked at their watch, and said "time to go home" and just quit cleaning the room! My brother complains and next thing we know we are being told housekeeping left for the day and the day manager in a suit comes up with an assistant to make the beds himself. Kudos to him but ***??? It's quite obvious that his hotel is staffing its employees with such horridly qualified people and haven't a clue about customer service whatsoever. The only positive thing I can say about this place is the bar was nice and Carolyn the bartender was attentive and nice. I've already told three people I know who our coming home to cleveland to CANCEL their reservations and go to the Aloft or Hyatt Place nearby, I've stayed at comfort inn's that are better staffed ands managed. NEVER AGAIN will I stay at Pinecrest. The entire place is a disappointment. Marriott- get it together, send executives here that can train these people on how customer service works. I get that Cleveland isn't a first rate city, I get that people aren't flocking to move there but CHRIST almighty, hire better workers. The last time I complained the manager who is no longer there told me they were hiring people from the inner city who have never worked in hotels before- but that was the height of COVID this is NOW. DO NOT STAY HERE you will be very disappointed you did.
Traduire