Helios Benidorm

Arrived as two couples in our 50's. Bit of a queue at reception on arrival but it was our turn. Our room wasn't ready as we had an early flight but the customer service provided by Eduardo was tip top. We were provided with all the relevant info, wifi codes, toilet and luggage room keys. Advised we had a room upgrade which was pleasing to hear. This hotel is spotless everywhere. Restaurant we used just for breakfasts and what a choice there was. Nothing was too much trouble for staff. The rooms are big enough, with free safe, a fridge and plenty of storage. These were the comfiest beds and pillows I have slept in at any hotel. Although quite close to the ***** there was no noise that disturbed our sleep. I would not hesitate to recommend this hotel. A great team and shout out again to Eduardo who always greeted us with a huge smile and a wave.

Took a group of 30 couples by coach from the Malaga region. Check in was quick and staff very helpful Hotel spotlessly clean throughout Rooms spacious and good bathrooms with good hairdryer and toiletries. Massive choice at breakfast and the evening meals were varied wirh lots of choices and good quality . Staff were very pleasant. They even arranged mobility scooters for those that needed them. Location was great..close to everything and the large twice weekly market right behind the hotel. Out of the 30 couple was not one complaint and therefore booked again for next Year. Well-done Hotel Helios

Mercedes look after us brilliantly when we had to cancel our stay at Christmas due to illness nothing was a bother for her, stayed in April and everything was faultless, brilliant staff, food was delicious, great variety all staff was very friendly, could not recommend this hotel more .

Yet again looked after as usual perfect location all staff are exceptional cannot fault this hotel one bit this is my 8th stay and I wouldn’t stay anywhere else every single member of staff look after you nothing is any trouble.

My fiance & I have stayed at this hotel since 2018 and its incredible. We are a young minded 50s couple with my fiance now disabled after stroke. the sloping gradient pool, as opposed to roman steps is easier to get in...and its heated! He is epileptic so getting into the pool is slightly worrying but the lifeguard is brilliant, always greeting us at the pool, informing us he'll be there for us if anything happens! Mercedes the manager cannot do enough for us. 10th April was our joint birthday and we had a bottle of fizz waiting in our room, just the same 2 years ago when we stayed. We usually stay in premium room but last week on our stay I asked Mercedes to show us a disabled room. She dropped everything and showed us one straight away and has already sent us a video of the newest one, giving us our options to upgrade this to premium. Mercedes has always been super approachable and there to resolve any problems immediately. The reception staff are lovely and all know us now. As for the room, its always spotless. The premium room we stay in has a huge bed and so comfortable with coffee machine. We go bed & breakfast. The breakfast is amazing with so much variety and the omelettes are cooked fresh. Coffee is the best! I look forward to returning here again this year. Its our home from home!

couldn't fault anything with this hotel - very central location but still quiet, rooms very comfortable, staff fabulous, friendly & helpful, pool area lovely, good breakfast & dinner - we really enjoyed our stay. lots of little extras like a courtesy room to shower and change on our last evening, fridge in the room for a nice cold drink on the balcony all made our stay very good value for money

Went both in May 2023 and September 2023. Both times the hotel was amazing. Friendly, in a great place and always nice and clean. Drinks were cheap around the pool and breakfast was amazingly delicious. Staff were friendly throughout and always wanted a chat. Always willing to help when needed. Evening entertainment was great. Nice lighthearted and was a nice vibe. Played cards and uno while listening to music and drinks being brought over. The only thing I’d say was the sun beds are not made for big people. Struggled sometimes to get on them without breaking as the plastic was flimsy. It was the only thing I’d change about the place.