Telegraphenamt

A cool hotel with first-rate service and comfort. Good restaurant, too, but service can be verrrrrry slow. Relatively calm during the day and noticeably more active when the evening crowd shows up. Reasonably well located north of Unter den Linden.

The hotel itself is very nice and the room spacious and comfortable. The staff is friendly. The problem is with the billing. I prepaid for the room but due to a billing system error, the hotel didn't recognize the prepayment and pre-authorized upon arrival a much higher credit card payment to cover the room. They only recognized my prepayment when I dug out the prior credit card charge and showed it to them, so this was a stressful way to arrive after a long journey to Berlin. When I checked out five days later, I explained the issue I had upon check in and asked to see a final invoice to ensure it was correct, but they said the billing system was down and they couldn't share it with me, but they would contact me if additional charges were due. A few days later I received a charge for breakfast and incidentals, including mini bar charges I didn't incur. I contacted the hotel to reverse the mini bar charges, but never heard back, so I disputed those charges with my credit card company. It is a nice hotel with a pleasant staff, but I probably wouldn't select again as I found the billing issues too stressful for what was supposed to be a relaxing break in Berlin.

Thoroughly enjoyed my stay. Very special building, friendly staff and great facilities. The rooms are well planned and comfortable with great city views to the front. Access to the neighbouring health centre was a major bonus. Overall fantastic.

Popped in for a drink after the basketball. There is a restaurant also that looked good. Drinks menu extensive, we gad cocktails and wine in our group. Great vibe with DJ playing music. Decor and seating areas look good. Prices reasonable for the vibe of bar.

Beautiful hotel in a great location. Room was spacious and the city view was worth it for the sunrises in the morning. The hotel is very quiet. Easily accessible by public transport and walking to major sites. Staff were great. Breakfast was very good.

Very quiet hotel. Great big room, big windows and a comfortable bed. The light switches were majorly confusing and never operated properly, it was the absolute strangest thing ever. LOL! It was a full-on puzzle. The hotel looks like it would be five stars but the service was minimal -- it actually seemed sort of understaffed. In fact, they forgot to service my room with housekeeping. Sort of astonishing. The restaurant and bar were large but pretty empty -- it might have been the time of year for my visit. The breakfast was exceptionally good.

The Root bar has a great, sophisticated a**osphere with really friendly staff (Katrin and Ela have lovely customer service). The cocktails are really clean and good flavours, 10 out of 10. I would definitely visit Root again.

A beautiful hotel very close to the city center. The building looks amazing with very unique items all over. The room was really very comfortable with beautiful view and relaxing a**osphere. The lounge , the reception area and the corners with sofas and unique lamps give to the place a warm and relaxing mood. The staff was really very gentle and friendly. We recommend this place for sure .

While the hotel is beautiful, the rooms and common areas are stunning, and their reception staff is incredibly nice and helpful, their restaurant is not geared to provide good service to hotel guests. For 3 days in a row their breakfast (only has a la carte) took 40 min in avg to get served. And for dinner I ordered room service almost 2 hrs ago, called twice, and they keep telling that it’s coming, when it isn’t. It’s already 10:55 pm when I’m writing this note