Avis : Novotel Bishkek City Center

Réponse de l'établissement: Dear Guest,Thank you so much for your wonderful feedback!We are thrilled to hear that you had an amazing stay at Novotel Bishkek and that our breakfast stood out as one of the best you have had in Central Asia! It is also great to know that you found our staff helpful, the rooms comfortable and well-maintained, and the location convenient.Your kind words mean a lot to us, and we are grateful for your recommendation. We look forward to welcoming you back in the future for another fantastic experience.Warm regard,Aziza AtamyrzaevaGuest Relation ManagerFront Office

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your feedback.We appreciate your kind words about our location, modern architecture, and breakfast offerings. We're glad you found these aspects of your stay enjoyable.We sincerely apologize for the inconveniences you experienced during your visit. Please know that we take all guest feedback seriously and strive to improve our services continuously. Regarding the room assignments, we do offer two types of views: one facing the road for guests who enjoy the view, and one facing the quieter side near the school for those who prefer a more peaceful setting. While we always make every effort to fulfill our guests' preferences, room allocation is subject to availability.We also apologize for the issues with the air conditioning and water pressure. These are certainly not the standard we aim to provide, and our team will look into resolving these technical problems as soon as possible.Regarding the pillows, we offer different types to suit various preferences. We’ve noted your preference for orthopedic pillows, and we will ensure that these are available for you on your next visit.Lastly, we regret the inconvenience at check-out with the documents. This is an unusual situation, and we’ll make sure our reception team is fully trained to handle such requests promptly.Once again, thank you for your feedback, and we truly hope to welcome you back in the future, providing you with the high standard of service that we are known for.Warm regards,

Réponse de l'établissement: Dear Ainie Amin,Thank you for taking the time to share your feedback with us. We appreciate your honest comments, as they help us identify areas where we can improve.We understand that the location may feel slightly outside the heart of the city for some guests, though many do enjoy the quieter surroundings and convenient transport options nearby. We are also sorry to hear that the room amenities did not fully meet your expectations. Your remarks have been shared with our team, and we will certainly take them into account as we look for ways to enhance our guest experience.We hope to have the opportunity to welcome you back in the future and provide a more satisfying stay.Warm regards,Aziza AtamyrzaevaGuest Experience ManagerFront Office

Réponse de l'établissement: Dear Guest,Thank you so much for your wonderful feedback!We are thrilled to hear you enjoyed our modern and clean rooms, facilities, and convenient location. Our team takes great pride in providing friendly and attentive service, so your kind words mean a lot to us.We truly appreciate your recommendation and look forward to welcoming you back for another comfortable stay!Warm regards,Aziza AtamyrzaevaGuest Relation ManagerFront Office

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely appreciate your thoughtful suggestions and insights. We're sorry to hear that our reception service did not meet your expectations. I will definitely talk with my colleague regarding her attitude. Please be assured that we are actively looking into this matter to ensure that it is addressed for future guests.We value your input, and we hope you will give us another opportunity to exceed your expectations on your next visit.Sincerly,Aziza AtamyrzaevAsst. Guest Relation ManagerFront Office

Réponse de l'établissement: Dear Guest,We appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback. And you left very valuable feedback giving us more detailed information regarding you stay. Please note that although a toothbrush, shaver etc. does not belong to our usual bathroom amenities, our housekeeping team will be happy to bring these to your room upon request. We have taken all notes, due to the fact that these are of great importance to us and allow us to monitor and improve our service continuously. We make sure that we are working on appropriate cases to escape future accidence.Thank you very much for your loyalty and trust. We hope to see you soon in near future!Sincerely,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office

Réponse de l'établissement: Dear Guest,Taking the time to leave such a great review about Novotel Bishkek City Center, has really made our day! We always aim to delight our guests with our service and our attention to detail. We’re looking forward to making your day once more when you next visit our hotel.Sincerely,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront office

Réponse de l'établissement: Dear Guest,Thank you so much for your great feedback! We are truly delighted to hear that you found our hotel the perfect place to relax and that you enjoyed our breakfast — we take great pride in starting our guests’ days off right with a delicious and varied selection.Your kind words mean a lot to our entire team. It was a pleasure having you with us, and we sincerely hope to welcome you back for another restful and enjoyable stay soon.Sincerely,Aziza AtamyrzaevaGuest Experience MAnagerFront Office

Réponse de l'établissement: Dear Guest,Thank you for your kind words about our team! We're delighted to hear that you had a positive experience with our colleagues and that their efforts made your stay memorable. We will be sure to pass on your compliments to team—it truly means a lot.Sincerely,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office

Réponse de l'établissement: Dear Guest,Your review made our day. We’ve passed your feedback on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you enjoyed with provided service. We hope to see you soon in near future,Warm regards,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office

Réponse de l'établissement: Dear Guest,We really appreciate you taking the time to leave us a wonderful feedback. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.Sincerely,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office

Réponse de l'établissement: Dear Guest,Thank you very much for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service provided. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!Sincerely,Aziza AtamyrzaevaGuest Relation ManagerFront Office

Réponse de l'établissement: Dear Guest,Thank you for your kind words about our team! We're delighted to hear that you had a positive experience with team members and that their efforts made your stay memorable. We will be sure to pass on your compliments to them—it truly means a lot.kind regards,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office

Réponse de l'établissement: Dear Guest,Thank you for your 5-star review and for choosing us. We’re glad to hear that you're happy with provided service. We constantly strive to improve, so any additional feedback you can provide would be greatly appreciated. We're looking forward to see you again!Sincerely,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office