The anticipation was for us to have a good night sleep for 8 hours as we needed to wake up 3pm for 6.30am flight from Stansted. After checked-in at 7pm, the host escorted us to the annex (adjacent to the main entrance), once we got in it was so very hot like being in a sauna. Host took us into a twin room, again so hot. After the host left, I discovered that the room was obviously not ready for us, such no toilet roll and no towels, We had to walk around the main entrance and reported to the reception, these were provided. Then discovered that the floor wasn't hoovered, so went back to reception re a further matter, on top of such unacceptable heat. Although the host was hoovering up the floor, he had been unable to bring the heating down, so very unbearable. Opened windows couldn't bring temperature down either. After 1 hour 30 minutes, the host moved us to a different room upstairs within the main building. Unfortunately, too late, this affected our good night's sleep. Not very impressive really.
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