Room was quite dusty when we arrived and despite being newly refurbished you can tell it was a quick job, few corners missed making it look a sketchy job. It’s also not a place to stay for a long period of time as the only storage is 4 tiny drawers, no wardrobe if you’re wanting to hang a shirt up. It was nice to see complimentary tea and coffee in the rooms. However, the kettle they had provided had to be plugged in at the other side of the room and put on the window ledge when in use as this was the only plug sockets. Also, no one on the reception during our entire stay. We were left waiting when we arrived to check in, when someone did come they were very brief. Had us fill out a form with our details which asked for bank details for deposit which I’d paid prior which the receptionist wasn’t aware of. We were then given our room keys and off we went. The receptionist didn’t give us any directions to our room and there was no signage. No carpet on the stairs going to the top floor. In regards to the deposit we are still waiting for this to be returned. It states on the website that once the room has been checked after check out it will be refunded and be with us 48 hours after. Myself and my partner have rang multiple times but the phone just rings. We then went out on Friday night and came back around midnight. Doors were locked which I appreciate for security purposes but no one on reception or to be seen. We tried ringing various times. Eventually some one came and we received a call back the following morning. We were never made aware that the doors would be locked at a certain time, we were just informed the night porter would be on at 10pm. Breakfast was very expensive for what we got and service was very slow despite there only being 3 tables occupied. 2 dogs ran into the restaurant whilst we had our breakfast which whilst we are dog lovers, not when we’re in a restaurant eating a meal. Also, breakfast didn’t start until 9am which meant we were waiting for quite a while in the morning. This may not be down to the hotel but the noise on the Saturday night from banging doors at 1:30am kept us up. I assume it was from the staff downstairs who were cleaning and shutting down the bar.
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