Roselea Hotel

We are here at the moment 4 of us for 3 nights the lad and lass running can not do enough for us nothing was too much trouble the room is very nice good bar downstairs was very cheap you will not be dissapointed

Huge fight on the floor below us, that’s started at 11:30pm and continued until 4am owners contacted to no avail, it was like an episode of Eastenders. We’ve returned home absolutely worn out because we literally got NO sleep. The rooms were clean and tidy and the coffee facilities were good but that’s the only good point to this hotel. We never saw one staff member through our stay, only the one who checked us in. When I asked where our room was the man just kept shouting ‘up’ at me. Not one to leave reviews but seriously I would save the money and go somewhere else.

I paid £85 per night for 2 nights through *********** which was advertised as breakfast included, with bar and 24 hr security. On day of travel, I noticed the price had gone down to £40 per night. when spoke to hotel to ask for the advertised price they said as I'd booked through *********** they couldn't do anything about the price I'd paid. The room was small, scruffy, dirty and in need of an update. The amount of tea / coffee in the room was very sp****, in fact there was only 1 tiny sachet of milk and a tiny bar of soap. That was the full extent of toiletries on offer. I was informed that after 10pm there would be no member of staff on site. When I returned to the room after a few hours out, there were police on the premises arresting a guy who was staying there. As a woman travelling alone this was worrying to think that he could be back to the property at any time during the night and no staff were on the premises. In the morning I went down for breakfast, only to be told that the hotel no longer did breakfast and hadn't done for months. Booking,com are still advertising breakfast at this property. Therefore at this time I decided to cut my losses and check out of the hotel. The manager said he could not refund me the money when I asked even though I was happy for £40 to be deducted for the one night I stayed. He just said because I had not booked direct, I had to persuse a refund with ***********. However, *********** say they cannot refund my money without the hotel's permission, and the hotel are not returning any calls or emails from ***********. So to-date I am over £130 out of pocket with no resolution in sight. All *********** will offer if no reply from hotel is 10% refund of cost as an offer of compensation. Would not stay in this hotel again even if the room was free. Defiantly not reflective of what is advertised on all booking sites and not worth the money it is advertised at.

Arrived around 8pm , young guy on desk , asked to see our booking showed him it & he handed us room key . Paid the price & off to our room . Room nice , clean , very hot , 1 window which we opened as far as we could. Bathroom adequate , 2 toilets rolls lol . Went down to bar ....closed . Out early next day , arrived bk at around 5...bar still not open , nobody to be seen . Went put to dinner arrived bk at 11 & off to bed ... Wakened by door being chapped by lad who checked us in asking us for our booking ref & did we pay by card , when we showed him it he then said , did u pay by card when told no cash he couldn't recall this for a moment until I reminded him that it was 16 Scottish tenners.....this suddenly came bk to him !! Bk to bed only to receive an email from booking rooms telling us we hadn't checked in on previous night......ehhhh seriously ?? Hope it was a mix up & not an attempt at a wee con as we paid in cash ! Tbf room was OK, no bar whole weekend , no breakfast offered although it said on website was available at extra cost . Doors locked Fri/ sat by 9pm ... Don't think il return ,oh & still only 2 loo rolls for 2 people for 3 days !