The Rilano Hotel Stuttgart Boblingen

要選二樓或以上的大床房，1樓的雙床房很小，酒店乾淨衞生，周圍環境舒服，超市很近，可以步行到公司和附近的超市和吃飯的town

不是二十四小時前台

Recommended by a British Airways travel agent, we prepaid for this hotel in May 2021, a year ago. We found out belatedly that the TripAdvisor reviews from guests were less than favorable. When we checked in, the receptionist couldn’t locate our reservation at first due to a “system change”. After a few minutes she dug it up and checked us in to our “superior” class room, which was a bit smaller than we expected, but had a nice view of the park-like area between the two wings of the hotel. Since we arrived mid-evening, we took advantage of the hot buffet in the dining room for 23 euros each, which was more luke-warm than hot, typical of many buffets. Upon closer inspection, our room was missing a bath towel and a duvet. When we mentioned this to the receptionist, she explained that the room was previously configured for a single guest. An employee delivered a towel and sheets, and we had to explain what a “duvet” was. When we also discovered that there was no Internet reception in the room, the receptionist explained that it might be due to the number of people in the hotel trying to connect, although we suspected she knew full well that the system was simply deficient. She rebooted the router, but to no avail. The following morning we were able to get Internet in the lobby, but never in the room. Not good for a business hotel. The maid service was good. The breakfast buffet was good, but on the last day of our 3-day stay, guests wandered in to find many items missing and no server in attendance. The bartenders were also frequently AWOL in the evening. The location is good, just off the main highway, but not exactly a scenic garden spot. As another reviewer wrote, the images of the property are misleading. Oh yeah, the pool is still missing.

We found a bug in the bath when we came into the room. The room was very hot though the temperature outside was nice. We could not connect to internet though we got 3 different wifi connections from the front desk. Apart from that the rooms were comfortable.

Quite below our expectation, and what we usually get in a Mercure Hotel. - Bathroom was quite old. Refreshment to be considered. The bed was however comfortable and bed sheet OK. - The lift in the hotel, the carpet especially was dirty. - Restaurant was closed. No breakfast available in the morning. A free coffee machine , running out of everything ( milk powder, coffee ) has delivered to my daughter a kind of hot mixture yet to be analyzed. All 5 of us agreed to consider it has been our worst experience in a Mercure hotel.