We booked Anahaw Studio Suites weeks in advance for a 3-night stay, expecting a smooth and relaxing trip. However, upon arrival, we were shocked to find out that our room had been given to someone else due to a so-called "system error." Despite the early reservation, we were transferred to a different location that was much farther from where we originally intended to stay—completely ruining our plans and convenience. The female staff, especially the younger one, were extremely unprofessional and unpleasant to deal with. They seemed irritated from the moment we walked in and showed no empathy or willingness to help resolve the situation. It was a stressful and disappointing encounter. The only positive aspect of our stay was the male staff member at the front desk. He was consistently polite, approachable, and accommodating—always greeting us warmly every time we passed by. His professionalism was the only bright spot in an otherwise frustrating experience. Unfortunately, that’s not enough to make up for the lack of basic customer service and poor handling of our reservation. I would never return to Anahaw Studio Suites and certainly wouldn’t recommend it to any of my friends or family. Look elsewhere—your time, money, and peace of mind deserve better.
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