Avis : Holiday Inn Bournemouth

Réponse de l'établissement: Dear Ollie Smith Thank you for your lovely feedback following you recent stay with us at Holiday Inn Bournemouth. We're so glad to hear you enjoyed your stay -especially the comfy beds, friendly staff, breakfast, and our convenient location. It's great to know you'd consider staying with us again.Regarding your comment about the fridge, we appreciate the suggestion. Just so you know, our Executive Rooms do include a fridge, so that might be a great option should you choose to stay with us again.Kind RegardsTim SewardGeneral Manager

Réponse de l'établissement: Dear Guest User Thank you for your valuable feedback following your recent stay at Holiday Inn Bournemouth. We apologise for the long waiting time for the lift due to one of them out of operation. Please rest assured that we have already contacted our lift specialists, and they are scheduled to carry out the necessary maintenance to resolve the issue very soon.We also appreciate your suggestion regarding the breakfast buffet. We're glad you enjoyed it overall, and we agree that adding a bit more daily variety can make the breakfast experience even better. Thank you again for staying with us—we look forward to welcoming you back soonKind RegardsTim SewardGeneral Manager

Réponse de l'établissement: Dear NeilnevThank you for your feedback following your recent visit to Holiday Inn Bournemouth. We're glad to hear you found our hotel to be good value and that our helpful staff contributed to an enjoyable stay. It's great to know you had a pleasant couple of nights with us.We’re sorry to hear about your experience at breakfast and appreciate you bringing it to our attention. Breakfast should be fully stocked and available until the end of service, and we’ll be sure to share your comments with our team to help improve consistency.Thank you again for your honest feedback—we hope to welcome you back soonKind Regards Tim SewardGeneral Manager

Réponse de l'établissement: Dear Guest User,Thank you so much for your wonderful feedback following your recent stay at Holiday Inn Bournemouth. We're delighted to hear that you enjoyed your stay and found the hotel clean, comfortable, and well-equipped. It's great to know our location and breakfast selection made a positive impression too. We truly appreciate your recommendation and hope to welcome you back again soonKind RegardsTim SewardGeneral Manager

Réponse de l'établissement: Dear Lynsey,Thanks so much for your lovely feedback and for staying with us here at Holiday Inn Bournemouth We're really pleased to hear you enjoyed the hotel overall and found the service to be good. We're very sorry about the wait for the lift — we completely understand how inconvenient that must have been, especially with two large suitcases. One of our lifts is unfortunately out of service during your stay, and we've brought in external specialists to get it fully repaired as quickly as possible. Kind RegardsTim SewardGeneral Manager

Réponse de l'établissement: Dear Mo ChuenThank you for your lovely review following your recent stay at Holiday Inn Bournemouth, We're happy to hear you enjoyed our convenient location near the city centre and found the parking reasonably priced. It's also great to know that you were pleased with the cleanliness of your room. We hope to welcome you back again soonKind RegardsTim SewardGeneral Manager

Réponse de l'établissement: Dear Guest User, Thank you so much for your 10/10 review following your recent stay at Holiday Inn Bournemouth. We're thrilled to hear you enjoyed your stay and appreciated our friendly staff, clean rooms (and stairs!), and a good breakfast. Your feedback truly means a lot to us. We hope to welcome you back again soon.Kind RegardsTim SewardGeneral Manager

Réponse de l'établissement: Dear Rajsaha Somamoole Janardhana,Thank you for your review! We're glad you enjoyed your visit during the summer. It's a beautiful time of year, and we're happy you had a good experience. We hope to welcome you back again soonKind RegardsTim SewardGeneral Manager

Réponse de l'établissement: Dear Adel Alkhadem Thank you for taking the time to share your feedback. We're very sorry to hear that your experience fell so far below expectations. This is certainly not the level of service we aim to provide, and we sincerely apologise for the issues you encountered — especially with the staff, internet, and breakfast.Your comments have been shared with the relevant teams back last year so we can look into what went wrong and make improvements. We truly regret that we let you down and that this stay has affected your view of IHG.Kind RegardsTim SewardGeneral Manager

Réponse de l'établissement: Dear Chirag Bhatiaa,Thank you for your review. We're so glad to hear you found our hotel great and felt it offered good value for money. It means a lot to us, and we hope to welcome you back again soonKind RegardsTim SewardGeneral Manager

Réponse de l'établissement: Dear Guest User Thank you for your review following your recent stay at Holiday Inn Bournemouth. We are pleased you found the hotel to be very good and hope we will get the chance to welcome you back soon..Kind Regards Tim SewardGeneral Manager

Réponse de l'établissement: Dear wiktorialllThank you so much for your outstanding review. We're thrilled to hear that you rated all aspects of your stay a perfect 10 - from our amenities and cleanliness to the surroundings and service. It truly means a lot to us. We look forward to welcoming you back for another great stay soon. Kind RegardsTim SewardGeneral Manager

Réponse de l'établissement: Dear Guest UserThank you for your review. I'm glad the location worked well for you. I appreciate your feedback on cleanliness and will make sure to address it promptly — your comments are helpful as I work to improve the experience for future guestsKind RegardsTim SewardGeneral Manager

Réponse de l'établissement: Dear Guest User, Thank you for your wonderful review and for choosing to return to Holiday Inn Bournemouth. We're thrilled to hear that your previous stay left such a positive impression, that you decided to stay with us again. It’s especially rewarding to know that you enjoy the unique atmosphere of our hotel—from the moment you enter the lobby. Your continued loyalty and 99% satisfaction mean a great deal to us, and we’ll keep striving to make that 100% on your next visit. We look forward to welcoming you back again soon.Kind RegardsTim SewardGeneral Manager