Premier Inn Bournemouth West Cliff

Отель очень достойный, чистый, с хорошим, новым ремонтом! Проживание было комфортным!

The staff are NOT well trained and there is no ownership taken, Martyna particularly was terrible and felt she was doing us a favour as guests. Requested a number of things they did not deliver as basic as towels being changed.

This hotel is a gem of a place. It may be a little worn here & there (it's busy so not surprising) but it's spotlessly clean. The staff are warm & friendly on the whole but 2 in particular are stars. We had an issue on our first night and Andy owned it, apologised sincerely & then offered solutions. His service recovery was outstanding. A genuinely nice guy who knows how to give great customer service. Gem number 2 was Sheila the breakfast Cook. She cooked & presented everything beautifully and was polite & friendly regardless of being busy. The staff were generally warm, friendly & helpful from check in to housekeeping. The parking here does come at a cost but it's completely secure with plenty of spaces & represents good value compared to the usual seaside parking charges. For the service we got, the comfort & cleanliness plus the great value, we cannot recommend staying here enough. Previous reviews moaning about marks on walls etc seem to expect a 5 star hotel for peanuts. You get a lot more than you pay for here. We will definitely be coming back.

Everything about Premier as a budget hotel is great. This time we were looked after well by Sheila the breakfast chef and Ryan, Martyna and Thea for dinner. The rooms are very well appointed and the beds are mist comfortable. Parking here is very convenient too.

We've just returned from a weekend staying at West cliff Premier Inn. It's in a excellent location - 10 minutes away from BIC and a few more from the centre. The hotel has a good underground carpark with access to the lifts for reception. Checking in is easy and our room on the fifth floor, in premier plus was well worth the extra money. The room was spacious, clean, tastefully decorated and included some nice extras - a coffee machine, chocolates and quality products in the bathroom. Our bed was large and very comfortable. The staff we spoke to were all friendly, very helpful and polite. We had drinks at the bar and we thought they were reasonably priced. A lovely stay.