Découvrez les avis réels des clients sur les hôtels.
Publiée le12 fév. 2025|Chambre classe affaire Hilton (2 lits doubles)
ReaidaiwalvxingdemamaLe climat à Sanya semble humide partout. L'hôtel est très bien situé. Vous pouvez vous rendre à pied au quai pour embarquer sur le bateau en moins de 5 minutes. C'est le meilleur emplacement à proximité. Le parking à l'extérieur de l'hôtel coûte au maximum 6 $, ce qui est bien mieux que le parking de l'hôtel. Le plus important est que le petit déjeuner ne coûte que 10 $. Cela peut être lié à la chambre que j'ai réservée ou à mon abonnement. En bref, ce petit déjeuner est le moins cher. Les autres petits déjeuners coûtent tous 40 $.
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Prix par nuit à partir de :13 147 PHP
Publiée le20 janv. 2025|Chambre classique, avec vue sur le port (lit queen size)
InvitéCet Hotel est vieillissant et manifestement mal entretenu ....ce n est surement pas un 5 etoiles aux normes internationales ....le staff australien est constitué en grande partie de ” non professionnel” ...leur nombre est minimaliste toujours aux détriments du Client....Voyageant dans le monde entier ....l Australie est trés dècevante concernant le ” service” problème du a un ” confort financier” enorme des employès qui fait que les employeurs les font travailler au minimun ....
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Prix par nuit à partir de :11 685 PHP
Publiée le24 déc. 2025
BretR
Friendly, helpful check-in. The man at the counter offered extra towels when he heard we were taking a trip to the Great Barrier Reef. Paid a little extra for an upgrade as we wanted to check in early. Room was fine temperature and bed comfort-wise. It was a little bit dark when in the room at night. Also, there are no type c or plug ins next to the bed, just old style USB. We didn’t have breakfast but enjoyed a drink in one of the cocktail bars by the pool. Would recommend and stay again for its cost and location.
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Prix par nuit à partir de :13 259 PHP
Publiée le7 avr. 2026
super fish
We stayed for four nights over the Easter holiday in a panorama sea view room in the new tower.
First of all, the location is excellent. The pool area has a sandy beach, and compared to the Hilton next door, the water was much clearer and very pleasant. The view is absolutely beautiful. However, when the tide goes out, it turns into what feels like a “panoramic mudflat view,” so I would recommend carefully considering the timing of your stay.
On the other hand, there were several issues with the room. There is no balcony, and the windows cannot be opened. There were mosquitoes in the room, and I was bitten multiple times, which caused itching and swelling. The insect repellent device in the hallway was empty, which made me question the quality of housekeeping management. When I spoke to a female staff member at reception, I was told that only body spray repellent was available, and no further assistance was offered, so I had to purchase and install my own insect repellent.
In addition, there was a sewage-like smell coming from the bathroom. The mirror and sink were not properly cleaned and appeared dirty. The room and hallway also had a moldy smell, and due to the humidity, the bed linens felt damp. The duvet was thin and not very comfortable. As I am sensitive to smells, these issues made me feel nauseous and unwell.
Later, my husband spoke to a male staff member at reception. Although the hotel was fully booked and we were unable to change rooms, he responded with sincerity, apologized thoroughly, and instructed housekeeping to carry out a deep cleaning. When we returned from going out, the bathroom had been properly cleaned and the sewage smell was gone. The moldy smell in the room did not completely disappear, but it had been masked with deodorizer, and we were able to sleep well that night.
However, the same issues returned the following day. As it was the Easter holiday and other hotels were fully booked, we had no choice but to stay until the end of our reservation. Afterward, I checked reviews and found many similar complaints about the moldy smell, which made me regret not researching more thoroughly beforehand. I had assumed that as a five-star hotel, it would be fine.
Overall, the reception staff were kind, friendly, and professional. In particular, the male staff member who assisted us was excellent. On the other hand, I felt that the quality of housekeeping needs improvement.
In my opinion, these issues are largely due to a design flaw—specifically, the building was designed with aesthetics prioritized over functionality by the construction company and architect, resulting in rooms where windows cannot be opened despite the humid tropical climate. The older tower, which has balconies and windows that can be opened, may not have the same problems.
I would not recommend this hotel to those who are sensitive to smells, but for those who are not, it can still be a wonderful place to stay given its location and facilities.
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Prix par nuit à partir de :17 337 PHP
Publiée le3 sept. 2025
Invité
Great pool, very clean , excellent breakfast , yummy cocktails , dinner was amazing.
Only one thing bad was the pool sun lounges, the are very uncomfortable I had to sit in a bean bag.
Just to add gluten free eating for coeliacs was great seperate toaster for breaky and freshly cooked eggs and bacon on request. Very happy !!
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Prix par nuit à partir de :10 009 PHP
Publiée le12 mars 2026
Invité
We stayed here for a couple of nights. The staff were very welcoming and always willing to help with anything, which was a real positive — truly 5-star service from the team.
Unfortunately, the housekeeping was disappointing. Some cups in the room had lipstick marks on them, and the shower gel bottles appeared to be mostly filled with water rather than gel, although this was rectified immediately after mentioning this to the reception.
The hotel is about a 20-minute walk into town. There is also a bus stop near the hospital with a bus running roughly every hour. The hotel provides a shuttle service to the center, but it only operates at 8:30 AM, 9:30 AM, 4:00 PM, and 4:30 PM, so the schedule is somewhat limited.
There aren’t many dining options nearby other than the hotel restaurant, and the food there was not particularly good. Your best option is to head into town, where there are plenty of restaurants to choose from.
The hotel itself feels quite dated and could benefit from renovations. For example, the hairdryer was broken, the sink was cracked, and the shower looked old and worn.
On the positive side, the sheets and towels were clean, and pool/beach towels are provided. The pool/Jacuzzi is clean. Overall, I would recommend staying here and an very happy with my stay.
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Prix par nuit à partir de :13 082 PHP
Publiée le12 avr. 2026
laughlins
The best location in cairns down stairs walk to marina restaurants all around 5 10 mon walk into town for kore restaurants shopping mall 15mins walk away lagoon outside beach pool within min amazing location cant rate enough . Hotel was nice we had club access which i cant rate highly enough breakfast and afternoon canopies beers wine and some spirts all included had an amazing time cairns was awesome overall. First time visiting cairns wont be the last
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Prix par nuit à partir de :11 415 PHP
Publiée le28 juill. 2026|Chambre (2 lits simples)
Utilisateur anonymeReally good at it's price. Would definitely book again. Spacious and airy room and bathroom. Everything was very clean. Only issue is there's a bit of mosquitoes which creates a bit of nuance.
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Prix par nuit à partir de :6 127 PHP
Publiée le27 nov. 2025|Studio supérieur, avec vue sur la montagne
solo travellerLe petit déjeuner est très bon, mais il est très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon,
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Prix par nuit à partir de :8 156 PHP
Publiée le21 juill. 2024|Chambre standard
califragile
The room facilities are relatively old and the lights are dim.
Slippers and toothbrushes are not provided. Shower gel and shampoo are of poor quality.
The room was on the first floor and there was noise. It should be the sound of the air conditioner engine or other machinery.
The breakfast is simple and does not provide the delicacies of various countries. It only has bread, fruits and some drinks.
A separate deposit of 50 AUD is required upon check-in, or 100 AUD in cash.
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Prix par nuit à partir de :6 099 PHP