Omni Bretton Arms Inn at Mount Washington Resort

Excellent service at the Mt Washington Inn, great food and overall service by dining and chamber maid staff. We enjoy the Inn and nearby skiing at Bretton Woods. Previously, we have stayed at this Inn and will do so again.

Wonderful stay with family. The shuttle was great, did not have to drive all weekend. Room was spacious and comfortable with plenty of space for all family's items. Loved the parlor and bar areas and walking path was absolutely beautiful!

From the front desk team to the shuttle drivers, the team here is superb. When our 2 year old got sick in the middle of the night, Olivia went above and beyond, sourcing a thermometer at 3am and had it delivered to our room! Just wow. Leah came in shortly after, made us some coffee and was extremely kind and made us feel comforted. When we had a challenge with something, the manager Parker called us directly, making himself available in a very genuine human way. We were so taken aback by the amazing service. As frequent travelers, we have stayed in our fair share of locations, some of them very high end, but the service at any of these places pales in comparison to the treatment and care we received from the staff at Bretton Arms. Thank you so very much. We will absolutely be back be for years to come as a result of these wonderful people.

We are a family of 4 who has stayed at this property 3 times during February vacation week. Once in February 2020, just before Covid, in Feb. 2022 and Feb 2023. We had a wonderful experience in 2020, but the resort has failed to restore all services and amenities from pre-Covid times. There is no longer a restaurant or bar at the Bretton Arms Inn; you must travel up to the main hotel. Which while annoying, we were wiling to deal with for one more year while they try to get staff. However, the food at the restaurants at the main hotel is terrible and service is excruciatingly slow. We were traveling with a large group of extended family and everyone thought the food was inedible. It was so bad, all 18 of us opted to get takeout pizza our last night and ate in the abandoned restaurant at the Bretton Arms. It's really too bad, because the food was wonderful in 2020 and 2022. The entire resort is understaffed, and looks run down. There is no longer valet service at the Bretton Arms (or the main hotel), no bellhop to help unload/load your luggage and skis. Shuttle service is running at a reduced capacity, which resulted in a 30 minute wait at the ski area for a shuttle back to the hotel. There is no longer hot apple cider, coffee/tea and cookies in the lobby of the Bretton Arms as in years past. The rooms are in need of serious updating, the "new" outdoor pool looks rundown and has multiple areas around the pool deck where decorative cement is crumbling and missing. All the hallmarks of a luxury ski vacation have been taken away from this resort. It has been running on a shoestring for nearly 3 years and it shows. The resort had far fewer guests this year than in years past, so I think the cuts to service and amenities are starting to push people away. We have loved staying here in years past, but will be booking elsewhere next year.

Had the time of our life! The complete team was trained very well in customer service! We recommend everyone to this operation! God Bless! This would be ideal for weddings or anniversary! Simply awesome!

Had a great day! We recommend this ski lift and lodge! Well worth the trip! Each and every employee was well trained! Great customer service! We recommend this place to everyone! Clean, quiet, personalized to fit the serious traveler.

I'm surprised this inn has good reviews. Important to note, this is not the hotel I booked originally. Property changed reservation without asking. Upon check-in noone was at desk. Room extremely outdated. Towel holder fell off back of bathroom door. Beds are lumpy and soft. Room was 78 degrees all weekend! A/C unit noisy and clicking sound ever few minutes and leaking...grrr. In top of that, room service left all lights in and open the blinds! It was 90s and awful to return to a sweltering room. Made it impossible to sleep! Door to room offline (probably wood expanding due to heat), sticks had to use body to push it open. Was told breakfast was included, was surprised when we got a $84 bill for the buffet. Grounds are full of ****s, in need of restoration and are in need update. For the record, when there was someone at the front desk I told them about the A/C they only asked which room # and never offered a resolution.

I'm surprised this inn has good reviews. Important to note, this is not the hotel I booked originally. Ptperty changed reservation without asking. Upon check-in noone was st as desk. Room extremely outdated. Room was 78 degrees all weekend! A/C unit noisy and clicking sound ever few minutes and leaking...grrr. Made it impossible to sleep! Door to room offline, sticks had to use body to push it open. Was told breakfast was included, was surprised when we got a $84 bill for the buffet. Grounds are full of ****s, in need of restoration and are in need update. For the record, when there was someone at the front desk I told them about the A/C they only asked which room # and never offered a resolution.