Hôtels Leonardo à Brighton

Huge size room. Much bigger than what I paid for which was a great surprise. I didn’t get a chance to experience any of the food, but the hotel itself is excellent. The location is spot on for travelling and visiting the main sites of Brighton. Would happily return.

The building and interiors are absolutely beautiful, and the rooms themselves are quite nice. However, the amenities were underwhelming, there was no hand soap, only one tissue, and a very limited selection of toiletries. Room service was also disappointing. No one answered our call, and when we contacted reception, we were told that the items listed on the 24/7 menu weren’t actually available — with no alternative suggestions offered. When I called the concierge, the person answered the phone with a curt “YEP?”, which felt unprofessional and dismissive. While the hotel itself has a lot of aesthetic appeal and the restaurant and bar staff were genuinely lovely, the overall service experience left much to be desired. I've received better service at 3-star hotels. I also visited the spa to inquire about treatment prices and was told by staff that they didn’t know. For a hotel positioned as a luxury destination, the service did not meet expectations. I wouldn’t stay here again but it wasn’t an unpleasant stay, just expected more