Had an absolute nigh**are trying to drive into Bristol to get to the Inn or parking nearby due to Bristol Council being incapable of sign posting diversions or managing roadworks so we arrived pretty fed up however the member of staff behind the desk managed to turn that around. We were greeted by Emily, who was generally very pleasant to talk to, we were asked how our day had been and when we joked about the absolute state of the drive through Bristol she apologised and updated us on what had been going on with the road works to the bridge and the times / dates it would be closed, as well as advising on other parking options. She continued to make polite conversation as she booked us in and overall turned around a pretty sour afternoon trip by offering to add breakfast to the room to make up for the drama caused by the closure of the bridge. The room was generally pretty good, clean, nothing extravagant but good for the price we paid and while we didn't spend long in the room during the day when we returned in the evening the beds were comfy and sleep was pretty good and blackout curtains kept the room suitably dark. In the morning we were pretty lost trying to figure out how to get to the restaurant for breakfast, once again Emily was on the desk and despite serving another customer on the phones, she must have noticed we didn't know where to go as she gestured to leave the building and go around to the main entrance to get to the breakfast. This could arguably be signposted better in the Inn itself but staff are happy to direct you. Checking out was fast and the staff, including the star of the show Emily, at the desk were generally very nice to make small talk with before we left. Overall, good room, good value for money, great service.
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