San Mateo on Broadbeach

This is a quite well located but dated apartment building with a pool and a spa, within 2 minutes walk form a nice beach, 5 minutes from a small supermarket a a couple of restaurant, 20 minutes walk from the centre of Broadbeach. That's all the good things about San Mateo. Reception was not open for the whole 7 days we stayed there. The whole apartment is dated. The welcome pack for the entire week contained washing powder for one wash, one use of the dishwasher, and one packet of dishwashing liquid, 2 rolls of toilet paper. Bowles and plates were chipped, towels were not changed. As none of this was mentioned on the website, we were very much surprised. The place charges like a hotel, but does not provide any service. The lounge furniture are dirty, dining chairs are rusty, the bedside tables are aged and worn out, the carpet is torn. Fans were and there was mould on the laundry ceiling, which was sprayed with exit mould when I mentioned it to the manager. The internet provided run out after 2 days, and none of us were playing computer games. The place and service was very disappointing. We paid hotel prices for an accommodation I can only rate at 2.5 stars– never again.

The place itself is great, great location, great rooms and great view. Shara in reception was so nice. Only issue is her partner Ben. He seems to be the caretaker of the place. Very arrogant and not at all helpful. He made comments and unwelcome gestures toward my daughter when she was sun baking in the pool area. Very much a disappoint at the end of such a great holiday. Thanks Shar for your hospitality. Loose the goose you’ll be better off.

Boutique apartments located in a fantastic part of Broadbeach 50 meters from the beach, a few minutes walk to the wonderful bowls club and various cafes. These apartments are exceptionally clean and welcoming providing everything to make it a home away from home feeling.

I would definitely stay there again. They were able to accommodate my out of hours check in which was such a relief. It is a convenient location across the road from the beach with a stunning balcony view to chill out and watch the ocean. As the building was well secured I felt safe. Which is great, particularly for a woman on her own. What’s more the off the street parking was a bonus. My only qualm was there were a few issues with the TV reception where it kept cutting out, which was a bit of a bummer on State of Origin night but it didn’t affect my overall holiday. I would definitely recommend this place and hope to be back again soon.