Moorhill House Bed & Breakfast

Recently stay as a large group and sad to say I’d not recommend this hotel at all. Ascetically it looks amazing set in the New Forest with ponies roaming through the grounds. It’s close to everything you’d need and it’s very quiet. This is where the good ends and the ugly starts. The flooring has seen much better days and is very grotty and really needs replacing. There is a distinctive knocking (although very low) coming from the radiators (several people heard it too) I understand this is an old building an these things are to be expected but it was never ending! Hot water! There was non at all so had to wash in cool water which really wasn’t good enough. We’d mentioned it to the front desk and was told someone would look at it. That night still no hot water. Once again mentioned it to the receptionist and was told sorry there isn’t much we can do but it’s been looked at and it’s fine to have a quick shower in and it’s warm enough (exact words) sadly this wasn’t good enough. No other explanation and that was it. The worse of all I noticed a black spotting on the pillow case. Not sure what this was but can only guess. Sadly this once beautiful building is in dire need for a revamp and most definitely a good clean dirty plugs windows full of grime and cobwebs even more so at the huge price tag it commands. There are so many places that offer better.

Dangerous, dilapidated & dreadfully disrespectful. Do not risk your time here under any circumstances!! Bottom line: we paid nearly £100 to be put in a mouldy, unclean room, treated with contempt from staff & locked out of the building due to insufficient communication and appalling daily procedures. I came here for a 1 night stay with my sister which she had booked as a birthday present for me. The building itself looks picturesque from the outside, in an idyllic location. Upon check in we were advised by the sole receptionist that ‘the front door is locked between 22:00-11:00, from here you’ll need a code to enter.’ We were given a key card and that was it. We found our room after following a dirty stained carpet down to the end of the corridor in an almost abandoned corner of the building. Subpar would be a compliment to say the least. There were still stains on the bath tiles from a previous guest, hair in the bath, mould in the corners and black mould in the corner of the bedroom itself. We were too hungry to address this and decided to rise above it, leaving the room to go discover the local area. After a wonderful pub meal at The Queen’s Head which we would highly recommend, we took a short walk around the area enjoying the herds of deer as the sun was setting. We decided to enjoy the rest of the night in the hotel, watching a film on my Mac. Having arrived back to the hotel at approximately 10:40, we found the front door to be locked. We tried using the key pad to enter the code, however this was a futile attempt as the electronic pad would not show the number pad properly. Trying as best we could, nothing worked. There was no emergency number to call, no doorbell to ring, no back up procedure in place at all. We tried calling reception, the non-emergency police line, knocking on windows, looking for an open one to climb through and eventually even emergency services as we were on the verge of experiencing panic attacks which can be dangerous together with my asthma. As two neurodivergent young women, this was an appalling, frightening & utterly, unacceptably vulnerable position to be left in. The police didn’t answer and we were eventually transferred to another line where the police told us this was not a police matter- though sympathised with our position & tried calling the hotel line too. She had managed to connect with another hotel in the area who tried to contact the staff member on site at the hotel who should have been on call, but again to no avail as she did not respond. By chance, we managed to gain access when the staff member on site in question came outside to visit what we assume to be her partner coming for a late night visit. By this time, we were cold, stressed & upset having been outside for nearly an hour. She was quite rude to us and said that we could complain in the morning because no one was working. She did not even apologise, nor seem genuine in her response to our upset. Upon check out, we discusse

Beautiful location, great friendly staff, comfortable beds. Sadly the hotel was run down with dirty communal areas. They have been trying to sell the hotel for a long time so it appears there is little interest in keeping it in good condition. This is all completely understandable but it should be made clear when booking & also reflected more in the price. There is also no excuse for such a poor limited continental breakfast. The lack of interest is very apparent. Full marks though to such a fantastic helpful team, they really couldn’t do enough, thank you

Nice warm welcome from James and Vicki,reception area and lounge area clean and tidy.We were aware before we came that there was no restaurant or bar facilities and continental breakfast only but no problem as village with pubs and cafes only 5 minutes away. Our room at the top was a bit dated,but spacious, very comfortable bed and good towels etc,bathroom was good,no plumbing or hot water issues. The grounds were lovely with a large seating area with comfortable seating and tables Excellent base for exploring the New forest and surrounding areas, we enjoyed Mudeford beach, brilliant for sandy beaches,swimming and also very dog friendly. The hotel does need updating but for the price,location and friendliness of staff you would have to be a right miserable git to complain to much,although I was bitterly disappointed there was no helicopter pad.

So sad, to see such a beautiful building in such a beautiful location in this state, the room was dirty, the breakfast was appalling, the curtains were hanging off the rail in the dining room and we had no nets on our bedroom window which looked straight onto the road, the whole interior was your worst nightmare. The only two members of staff we saw were polite. We couldn’t wait to get out and went and had breakfast down in the village, which was lovely. I have no idea where they got the photos from which are promoting this hotel on the website, but this is a huge misrepresentation of the hotel. The fact that they charge such an amount for all of this, is a disgrace. It is sad, this my family put together to send my husband and myself there to celebrate my 70th birthday, and more people will have the same experience. I would love to think that the management read these reviews and acted on them.

Had a lovely stay here as our base to venture around the New Forest. Laura on reception warmly greeted us & told of of local supermarkets, restaurants, takeaways to go to as we asked. She was very friendly & smiley. Our room was #35 which looked over the gardens. It was supplied with fresh towels, tea & coffee each day & had white crisp bedding on, perfect ! Even a fan for the hot nights. Would definitely go back to stay here again

Stayed here for 3 nights over the coronation bank holiday weekend. The initial impression was good. Lovely quiet location, a beautiful garden to the rear of the hotel. Ample parking too. Had a warm reception from the lady on reception, who explained where our room was, breakfast arrangements should we require it. Given the price of £8.95 extra for continental breakfast and £5 for our daughter, we opted to have breakfast elsewhere in the village, of which there are several places It was on the way to our room on the first floor that it was obvious that the interior of the hotel didn't match the exterior. Dingy lighting and decor, threadbare carpets, creaky floors, lights on the landing that didn't work. That same trend continued inside the room (10). The room was a very good size. Huge bathroom but very tired and dated. Nowhere to hang bath towels other than the radiator/heated towel rail, but too far from the bath, you couldn't reach it. The bedroom floor was covered in dog hair. I understand that this is a dog friendly hotel, but I didn't expect to be walking around on such a filthy carpet. On the plus side, the beds were lovely and comfortable, unfortunately the constant noise of creaky floorboards from other rooms meant that sleeping soundly wasn't easy The hotel was adequate for what we needed for 3 nights. We left feeling underwhelmed. This hotel could be absolutely spectacular, but it would require a lot of investment. But it looks like the owners aren't prepared to bring this property up to a 5 star standard anytime soon. Given the amount of average reviews on here and elsewhere, it's been in need of more than a little TLC for a long time

We stayed here just one night at the weekend. We knew there was no evening meal available but did not realise breakfast, which was continental, was extra. There was a decent pub about a 15 minute walk away and we got a fairly average dinner there. Our room was a good size and the bed very comfortable. However the standard of cleanliness in general was disappointing. In the bedside drawer I discovered a half used packet of Durex and the bathroom bin had not been emptied. On the back of the bathroom door a used bath towel was hanging. The shower head was loose and could not be angled at all. There was no mat in the bath so taking a shower was dangerously slippery and this was a serious issue. There was no grab handle either so nothing to hold on to when getting in and out. No shelves to put your toiletries or toilet bag on. The carpet in the bedroom was stained and the furniture tired and dated especially in the bathroom. The location could not be bettered for peace and quiet.

Just got back from an Easter break We love burley and the surrounding areas so we thought we would book this hotel Everyone reads reviews and it’s fair to say you should read all the good and the bad but doesn’t everyone always write the bad review and not spend the time writing about their positive experience ? This hotel is fine - clean, warm and the staff were all friendly My only issue was that there is no Bar to use which was important to us as after a long day cycling then to come back and chill out at the hotel with a few drinks would of been perfect but instead we spent our money at the local pubs Also my only other negative was that there is no English cooked breakfast We would stay here again though for sure Thank you to all of the staff for being friendly Simon and emma