Very nice location next to Champlain College in a historic manor and Burlington is a great town to visit - we know it very well and we have stayed in a few places around town. After this the superlatives cease. We booked Room #1, the garden suite, with a sitting area and a fireplace in early September for November 3rd and when we arrived we were told by Grace, one of the two inexperienced staff members (college maybe, pleasant enough) that the fireplace had halted working 2 days before our visit and would not be fixed until next week. We still paid for it I can tell you! The garden terrace was cute but full of litter and our parking space , designated for Room #1, ended up being shared, stealthily in the middle of the night, with someone else who came in much later. In short, this place felt as though it was under management by private equity due to any lack of staff. Could they not have called a few days prior to our visit and fore warned us about the fireplace? Not customer-centric at all and the the staff are out from 7pm in the evening until 7am(?) and I can tell you that if any one had wanted to raise hell with the other guests, it would have been easy. Try Hotel Vermont down by the lake, it is managed extremely well - a little less space/dollar but good value.
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