First the plus points. Great position in the resort.Hotel is kept spotlessly clean all through, and the staff are always very friendly and hard working.Entertainment is not bad overall, but the area it is held in does make it difficult to get the sound levels right. If you sit in the wrong place it can be deafening despite the many pillars that hide the acts. The pool area is excellent, plenty of beds and parasols. A lovely chill out area and soft beds under a canopy are popular. Waiter service good in the bar, very good in the dining room. Dirty plates are cleared away very promptly. And now the minus points. The rooms are minimalist to say the least. Very little storage. Even the towels are left on the bed when changed as there is nowhere to put them. Wardrobe space is without doors, not enough hangers, and definitely no space for a long dress without it crumpling at the bottom of the wardrobe space because it is not deep enough. No drawer space in bedside tables, and the drawer space under the unit with the stool is reduced to one despite there being three spaces available. No under sink shelf in the bathroom. We had an adapted room, wheelchair friendly. If we had needed this facility, we could not have reached the magnifying mirror or the power sockets in the bathroom, could not have reached the heated towel rail, and would have had difficulty getting out of the shower due to the lack of handles inside the shower. There obviously were handles as the holes are still there. The approach to the room, 327, which is at the end of a corridor, is always dark in the day and would benefit by lighting over the room door as there is at night. The real let down was the food and kitchen service in the dining room. Quality overall was poor. Breakfast great if you wanted cooked, but the fruit offer is poor when you get it. Regularly we had to wait for melon to be refilled, one morning it took about 30 minutes to do that despite my prompting on 3 occasions. Evening hot meal menus puzzling, could not put food elements together at times to make a meal. One night we missed the main course because of the offer and look of the food, overcooked and or poorly displayed . I would not serve guests to my home, some of the food on offer. The salad bar offer was far better, as were the desserts. One over riding issue appears to be the continuity of food availiable. Too many times empty hot trays were not refilled ,leaving guests waiting with cooling food for the replacements to arrive. On our last morning we understood that the dining room opened at 7am, but when we arrived, there was no food available. We asked Carmen, who sorted it very quickly and the food, including hot food magically arrived, " confusion in the kitchen" quote! Food is one of the cornerstones of an enjoyable holiday. For us it took the enjoyment away.
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