Citystay - Mill Park Apartments

We checked in on the 4th of July, it took us around 4 hours trying to sort things out in the flat such as: - no Wifi, it turned out that we were provided with wrong username and password, it took ages for them to sort it out. - baby cot has no bedding’s, they would expect the guest to get their own, bare in mind it was clear thy we had to. If your traveling with a baby make sure not to expect it. - the toilet flush was broken, we had to wait for it to be fixed. - the wardrobe handle was broken and placed in the wardrobe alongside with a dustbin. - no dishwashing liquid available, you expected to was your dishes with water or get your own. - toilet light was not working. -We found an opened and sealed free bread bag, -check the free food items before consuming. The entrance of the building had a garbage smell. - the balcony was not clean. When we raised the issue especially the WC flush matter they sent a maintenance guy to get it fixed. When we asked for a refund as we decided to leave we have been accused of turning the maintenance guy away. I was amazed with the photos, but seriously i will never book with them again ..

You won't hear about this on sites like *********** because people can only leave a review once their stay has been completed. If you get stitched up at the very last minute, the world won't hear about it. But here's what happened to us: Our travel date: 12th March. Up until then: Booked room: 24th February. I email to request slightly earlier check-in: 8th, 9th, 10th March Numerous calls to request check-in time/clarify key drop arrangements: 8th, 9th March (several times, no answer). Tried withholding my mobile number and called: 10th March - this time, she answers, and I'm told 'I won't know if you can check in early until the day you arrive, but everything is fine'. No further answer to my calls. I check with several booking websites and it appears that the same property has been booked for a two-night stay on the 12th and 13th. Funny, I thought - we're only there on the 12th. Four hours before check-in: chirpy message arrives (see accompanying pic) to tell us we've got nowhere to stay, There is no offer to find us alternative accommodation, despite it being a 'bathroom leak' and part of their responsibility to guests to do so. I knew immediately it was a lie, and that they'd stitched us up to take a more lucrative booking. Totally left us in the lurch and with a hugely bigger bill than we were supposed to have. Don't book here unless you're happy to chance the same thing happening to you.

Stayed here for the weekend with my wife and two teenage children. Fantastic apartment in a great location. High quality interior specification, comprehensive welcome pack and first class customer service from Citystay. Perfect balance of luxury and value