21amratr
8 août 2021
They are trying to delete my reviews on Google Maps, which again shows how they treat people who paid over 20000SEK for this trip. Therefore I am letting everyone know. Mistreated and bullied by a hotel staff member who yelled at us just because the two of us were standing in front of a table for four, considering where to sit. We did not even sit at the table for four, but even if we did they could have told us in an educated and polite manner to move. We sat at the table for two, but this person came to us again, continued yelling, making a scene in front of the entire restaurant, telling me to shut up repeatedly because I was asking him to please talk to us nicely. We then left the table and food, and went to the reception to file an official complaint. They offered an apology, wrote a few sentences down, and that's it. Not even offered to bring us our plates out of the restaurant as we were obviously too upset to go back in there to eat. When reported to Ving, they TEXTED us asking what went wrong ACCORDING to us. Like we had to dispute the case to show that we were wronged. They did not even have the decency to call us and hear in detail (as the reception staff wrote down one sentence about this, diminishing what has happened) about the incident. We refused to text them about this, and gave them a chance to call and hear us out, which they did not do. We did not want any compensation, just to be heard, which they have failed in doing. Thank you for the vacation ruined, maybe consider giving the hotel staff some basic training in decency and hospitality. Worst experience ever that has unfortunately overshadowed all the other positive things.
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