Nishi Apartments Eco Living by Ovolo

I love Ovolo hotels and am a happy customer. However, this property is not operating at the same standard as it’s other properties. I will not stay here again and I will not recommend it to friends. What’s good; the location, the friendly staff and the restaurant. The food is great. While the bar area has a good vibe it’s range of adult non-alcoholic beverages is very thin (and no, juice and soft drinks are not adult beverages). The gym is also good for a short work out. If the staff weren’t so lovely and helpful I would have rated the hotel as poor. What’s not great. - 2 lifts were not functioning at 100% and there were other small things that just were working as they should (fridge door, phone to bake a few) - Housekeeping is inadequate, although we paid almost $2,000 for 3 nights they only do a mini service every 3 days (and we had to request hand towels and bath mats on arrival). - Parking is $40 a day on top of the room rate. - Check in was complicated because we made the mistake of going to the car park first (don’t do this, pull up out the front and get lift access let’s first) The hotel is great at selling its features but it’s not great at explaining how it operates. The one thing it is terrible at is explaining that ANYONE who has any kind of HEIGHTS PHONIA must not stay here. The internal balconies are terrifying. The external balconies are no better. Do not stay here with young children, if you do keep the balcony doors locked the whole time.