Hampton by Hilton Canterbury

Avis : Hampton by Hilton Canterbury

Hampton by Hilton Canterbury

7 St Margaret's St, Canterbury, CT1 2TP, United KingdomVoir le détail de l'hôtel
Hampton by Hilton Canterbury
Hampton by Hilton CanterburyHampton by Hilton CanterburyHampton by Hilton Canterbury
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Avis des voyageurs

9.2/10
Excellent
273 évaluation
Avis vérifiés
Emplacement9.4
Commodités9.0
Service8.9
Propreté9.4
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Toutes les évaluations(273)
Évaluations positives(265)
Évaluations avec photos/ vidéo(51)
Séjour remarquable !(57)
Chambres de qualité(43)
Service remarquable(43)
Petit déjeuner délicieux(37)
Situé au centre-ville(14)
Idéal pour le shopping(13)
Idéal pour les voyages d'affaires(12)
Lit confortable(6)
Évaluations négatives(8)
Ben the traveler
Chambre avec lits jumeaux
Séjour au mai 2025
Affaires
20 évaluation
10/10
Exceptionnel
Publiée le 3 juin 2025
Great hotel in the centre , it’s close to everything, parking is very expensive though . Canterbury is a nice city
Traduire
Réponse de l'établissement: Hello! Thank you for taking the time to review your stay with us. We are delighted to hear that you enjoyed our hotel’s central location, making it easy to explore all that Canterbury has to offer. We agree, Canterbury is truly a lovely city with so much to see and do.We also appreciate your feedback regarding the parking costs. While parking fees are set by the local providers, we understand this can be inconvenient and will be sure to pass your comments along.We hope to welcome you back again soon for another enjoyable stay.Kind regards,Irina | Guest Service Assistant
AywLAI
Chambre lit queen accessible aux personnes à mobilité réduite
Séjour au mai 2025
En couple
7 évaluation
9.0/10
Excellent
Publiée le 3 juin 2025
Nice hotel, friendly and helpful staff, convenient location, clean room. Less than an hour by bus to visit Dover Castle.
Traduire
Réponse de l'établissement: Hello! Thank you for taking the time to review your stay with us. We are happy to see that you enjoyed our hotel, especially our friendly staff, convenient location, and clean rooms.We hope to see you again in the near future.Kind regards,Irina | Guest Service Assistant
YC215
Chambre (lit queen size, canapé-lit)
Séjour au avr. 2025
En famille
2 évaluation
4.0/10
Publiée le 4 juin 2025
We stayed one night and had a very disappointing experience. The shower drain was extremely slow — we had to stand in a pool of water while showering. We reported it, and the staff member who came was unprofessional: he touched the drain with gloves, then touched the sink faucet and door handle without changing them, and walked into the shower with his shoes on, leaving dirty footprints. He said nothing was blocked and that the plumbing staff had gone home, so nothing could be done until 8am — no solution was offered. The next morning, someone finally called around 9am to ask if they could come fix it, but we were already packed and ready to leave. On top of that, both the sink and toilet had visible stains when we arrived. For a hotel of this size, this level of cleanliness and service is unacceptable. The hotel only responded by saying they hope we will give them another chance and promised a better experience next time. However, apart from that, they did not actually resolve the issue we faced. 非常糟糕的服務 淋浴間水堵住 必須站在髒水裡洗澡且員工缺乏衛生訓練 用碰了下水道的髒手套 觸碰浴室水龍頭跟門板 我還必須自己做清潔消毒。 完全沒有解決問題 直到第二天要退房打電話來問可不可以修理？！ 我都要走了 隨便你修不修 反正我也用不到 。 員工缺乏應對訓練 只會叫我給他們機會再住一次 完全沒有解決問題 一個晚上£100多的酒店 居然連想好好洗澡都沒辦法 還要花錢溝通這些事 這麼差的體驗誰想要再花錢再來一次 永久避雷
Traduire
Réponse de l'établissement: Thank you for taking the time to share your recent experience with us. I want to sincerely apologize for the issues you encountered during your stay — particularly the cleanliness concerns and the handling of the maintenance request. What you described does not reflect the standards we aim to uphold, and I fully understand your disappointment.Your feedback regarding the slow shower drain and the unprofessional behavior of the staff member who responded is deeply concerning. We are currently reviewing this incident internally to ensure proper hygiene protocols are reinforced and followed without exception. Entering a guest’s shower with shoes on and cross-contaminating surfaces is completely unacceptable, and I assure you we are addressing this directly with the team involved.Additionally, I’m very sorry to hear that your room was not properly cleaned upon arrival. The presence of visible stains in the bathroom is not something we consider even remotely acceptable. Your comments have been shared with our housekeeping leadership to prevent this from recurring.While our team did follow up the next morning to offer a fix, I regret that it came too late to be of any help. We clearly missed the opportunity to make things right in a timely and respectful manner during your stay.We acknowledge that our previous response did not adequately address the situation you experienced. We’re truly sorry for that and are taking steps to ensure future guests — and hopefully you as well — have a markedly better experience.
Old Yellow Nine
Chambre (lit queen size, canapé-lit)
Séjour au mars 2025
En couple
1 évaluation
10/10
Exceptionnel
Publiée le 26 avr. 2025
From the moment we stepped in, we felt a warm welcome. The reception was friendly and smooth. The room was neat, breakfast was sumptuous, just the hotel we need.
Traduire
Réponse de l'établissement: Hello!Thank you for taking the time to review your stay with us. We are glad to see that you enjoyed the hotel and the warm atmosphere in the hotel. We always aim to provide the best service available to our amazing guests and we are glad we managed this during your stay. We hope to see you again soon. Kind regards, Irina | HBH Canterbury
Invité
Chambre lit queen
Séjour au fév. 2025
En couple
1 évaluation
10/10
Exceptionnel
Publiée le 4 mars 2025
Location was ideal, breakfast was great. Common areas and service was great, Ness took the time to recommend attractions and restaurants and was very polite. Rooms were clean and pleasant but would be better if they were bigger
Traduire
Réponse de l'établissement: Hello! Thank you for taking the time to review your stay with us. We are happy to see that you enjoyed the location and that you found the hotel to be great. We always aim to provide the best service available to our amazing guests and we are glad we managed this during your stay. We hope to see you again soon. Kind regards, Irina | HBH Canterbury
Invité
Chambre avec lits jumeaux
Séjour au avr. 2025
Entre amis
14 évaluation
10/10
Exceptionnel
Publiée le 8 juin 2025
The staff are welcoming and kindly. Nice stay!
Traduire
Réponse de l'établissement: Thank you for the amazing 5* review! We're delighted to hear you enjoyed your time spent with us in Canterbury, central location and good service! We look forward to having you with us again in the near future.Kind regards,Front Desk TeamHampton by Hilton Canterbury
Jepson
Chambre lit queen
Séjour au juin 2025
En couple
6 évaluation
10/10
Exceptionnel
Publiée le 23 juill. 2025
The staff were extremely helpful and accommodating - the location is perfect for exploring landmarks
Traduire
Réponse de l'établissement: Thank you for the amazing 5* review! We're delighted to hear you enjoyed your time spent with us in Canterbury, central location and good service! We look forward to having you with us again in the near future.Kind regards,Front Desk TeamHampton by Hilton Canterbury
Invité
Chambre lit queen
Séjour au juin 2025
En couple
2 évaluation
10/10
Exceptionnel
Publiée le 6 juill. 2025
Accommodation was fantastic, very friendly staff in a superb location. Everything about our stay was wonderful. The breakfast was brilliant as well and the staff were great especially under pressure with so many dining! Brilliant all round
Traduire
Réponse de l'établissement: Hello!Thank you for taking the time to review your stay with us. We are glad to see that you enjoyed your stay with us. We always aim to offer the best service available to our guests and we hope we managed this during your stay.We look forward to seeing you in the near future.Kind regards,Irina | HBH Canterbury
PHYO PHYO WAI YANG YING
Chambre lit queen
Séjour au déc. 2024
En famille
56 évaluation
5.5/10
Publiée le 3 janv. 2025
Ww booked 2 rooms 1 nights same category hut assigned different size room. My son got a more spacios room than us. 2nd floor / 4th floor for a family of 3 persons. This is just an average chain hotel, located at the center of Canterbury. Clean, easy, express business chian hotel. Arrival experience is not very good as the reception isn't that friendly, maybe thats typical white people culture at chai hotel. ( Ps; not trying to be racist ) Serve standard buffet breakfast. Room is clean , size is standard. What's more you ask for, if that's only $260 for 2 nights for 1 room include breakfast
Traduire
Réponse de l'établissement: Dear Phyo,Thank you for taking the time to review your stay with us. We are sorry to see that you did not enjoy your stay with us. Please be assured your feedback has been passed on to our management team.We hope to see you again in the future. Kind regards,Front Desk Team Hampton by Hilton Canterbury
PHYO PHYO WAI YANG YING
Chambre lit queen accessible aux personnes à mobilité réduite
Séjour au déc. 2024
En famille
56 évaluation
6.0/10
Publiée le 3 janv. 2025
This is just an average chain hotel, located at the center of Canterbury. Clean, easy, express business chian hotel. Arrival experience is not very good as the reception isn't that friendly, maybe thats typical white people culture at chai hotel. ( Ps; not trying to be racist ) Serve standard buffet breakfast. Room is clean , size is standard. What's more you ask for, if that's only $260 for 2 nights for 1 room include breakfast .
Traduire
Réponse de l'établissement: Dear Phyo, Thank you for taking the time to review your stay with us. We are glad to see that you enjoyed the hotel and our location. We always aim to provide the best service available to our amazing guests.We hope to see you again soon.Kind regards,The Front Desk Team | HBH Canterbury
KA HEI
Chambre avec lits jumeaux
Séjour au nov. 2024
En famille
2 évaluation
10/10
Exceptionnel
Publiée le 21 janv. 2025
The overall stay was quite good, with reasonable price. The breakfast provided were also good!
Traduire
Réponse de l'établissement: Dear Ka Hei, Thank you for taking the time to review your stay with us. We are glad to see that you enjoyed the hotel and our location. We always aim to provide the best service available to our amazing guests and we hope we managed this during your stay. We are glad to see that you enjoyed the breakfast service and we will pass your feedback to our team. We hope to see you again soon. Kind regards, The Front Desk Team | HBH Canterbury
Rachel_rabbit
Chambre (lit queen size, canapé-lit)
Séjour au avr. 2025
En couple
11 évaluation
10/10
Exceptionnel
Publiée le 23 mai 2025
Very central location and walking distance to all major places. It’s also in the heart of the shopping area. Room is clean and good condition. Some lower floor rooms might be slightly noise at night as there is a club next door.
Traduire
Réponse de l'établissement: Dear Rachel, Thank you for your thoughtful review! We’re happy to hear you appreciated the central location and the clean, comfortable rooms. We do our best to ensure a great stay for all guests, and we appreciate your feedback about the noise on the lower floors—this helps us improve. We hope to welcome you back again soon! Kind regards, The HBH Canterbury Team
KJ Robson
Chambre double avec vue
Séjour au sept. 2024
En couple
1 évaluation
9.0/10
Excellent
Publiée le 18 oct. 2024
Room 336 with a view. Bed comfy and huge smart tv. Room very clean and amazing shower. Excellent stay with breakfast included.
Traduire
Réponse de l'établissement: Dear KJ, Thank you for taking the time to review your stay with us. We are glad to see that you enjoyed the hotel and the room. We always aim to provide the best service available to our amazing guests.We hope to see you again soon.Kind regards,HBH Canterbury Team
Wayne
Chambre (lit queen size, canapé-lit)
Séjour au mai 2025
Entre amis
15 évaluation
10/10
Exceptionnel
Publiée le 16 juin 2025
Nice and clean hotel in a beautiful city, the breakfast was good too
Traduire
Réponse de l'établissement: Dear Wayne,Thank you for your wonderful feedback. We’re glad to hear you enjoyed the cleanliness of our hotel and the breakfast during your stay. Canterbury is indeed a beautiful city, and we’re happy to be part of your experience here. We look forward to welcoming you back to HBH Canterbury soon!Kind regards,Irina | HBH Canterbury
Invité
Chambre (lit queen size, canapé-lit)
Séjour au fév. 2025
En couple
1 évaluation
10/10
Exceptionnel
Publiée le 9 mars 2025
Excellent service, the location is situated in the middle of a city. The staff is very friendly.
Traduire
Réponse de l'établissement: Hello! Thank you for taking the time to review your stay with us. We are happy to see that you enjoyed the location and that you liked our location. We always aim to provide the best service available to our amazing guests and we are glad we managed this during your stay. We hope to see you again soon. Kind regards, Irina | HBH Canterbury