Residence Inn Boston Dedham

第一晚的房間，空調運轉的出風的聲音很大，控制開關只有自動跟手動，就只有兩段調整，實在沒有住過空調聲音這麼大的飯店房間，隔天早上跟櫃台反應以後，很乾脆的給我們小小升級到臥床跟沙發床有隔間的房間，但是空調聲音還是不小，只是沒有第一晚那個房間的那麼大。櫃檯人員服務不錯，停車場免費，附近有商場。

非常好，周圍生活很方便

Unfortunately, this was my most disappointing Marriott experience in roughly 20 years being a loyal Marriott customer. This was the most poorly maintained and staffed property I've ever visited. While the room was clean, it needed maintenance. The toilet handle consistently stuck open, the fan in the bathroom had a mind of its own and the windows didn't lock (on a first floor bedroom this matters). To top it all off, hot water is not always working. The front desk staff and their leadership are completely disengaged and disinterested hospitality. When I checked in, they staff took no note of my Marriott rewards status and placed me in the least desirable room in the hotel, 1st floor, closest to the freeway & directly next to the stairs/entrance. This is the room you give to non-rewards customers, not those who have hundreds of nights stayed. When I spoke to the front desk about the maintenance and hot water issues, they blew me off. I shared my concerns in a survey and the manager wrote me an email outlining that she'll talk to leadership about my concerns (isn't she the leadership) but she hopes to see me again in the future. Their is one BRIGHT SPOT. Their breakfast spread (included in the cost of stay) is hosted by an elderly lady who clearly takes pride in her work. The fruits were fresh, the scrambled eggs were light & fluffy, the coffee was fresh (from clean urns) and the entire area was immaculately clean. Additionally, she is incredibly engaging and enjoys chatting with guests. I tipped her after my week in the hotel and hope you will too - she deserves it!

The front desk staff was extremely rude to us. The room was dirty. Would never stay here again. Please do yourself a favor and go somewhere else

Completely disappointed with room I would say for a 3star hotel I was definitely over charged the room was $320 for the day and because I needed and early check in. Was charged another $140. Paid $460 for one night Wasn’t even told that at check in found out when checking out. Definitely would never come back. I guess being a Bonvoy member with 57 stays last year alone doesn’t get you better rates

The team is super nice. The lady at the breakfast, just everyone. I like the room as It is a one bedroom. Super spacious and I really have enough space. Utensil for cooking is also there. But I if you would like to enjoy some restaurants, just walk over to legacy place, a 5 min walk and you will find plenty of those.

I was greeted with a professional and welcoming a**osphere. The front desk was very accommodating to my requests. The Room was clean and the Staff including the breakfast attendant was excellent!!

Went to Boston for a Red Sox game on Saturday and didn’t want to pay crazy city prices for Friday night. Stayed here since it was only 30 minutes from Boston. Very clean, pleasant front desk, VERY friendly staff member who ran the breakfast. Also had gluten-free packaged muffins and bagels. Legacy Place mall across the street. Would definitely stay again!

In these days of distribution and stsff challenges, this hotel does a great job. The front desk team was gracious and helpful when we needed help and wanted to change dates due to family illness. Likewise the room cleaners were friendly and responsive. And the womsn responsible for the breakfast helped each person with a friendly smile. We also appreciated that the hotel was: - very quiet - affordable - clean - comfortable with spacious rooms - providing a better than average breakfast (eggs, sausage, waffles, toppings for yogurt and oa**eal - walnuts, raisens, almonds, chocolate bits, variety of muffins, etc.) New crossing light and sidewalks will make access to Legacy place easier. Will stay here again. We appreciate the positive attitude of the staff. Why not a 5? Room needed additional silverware, spatula, etc. due to delivery issues. My guess is this problem will be fixed as soon as possible.