This place is amazing when it comes to its setting, the aesthetics, the facilities, and the food quality. What isn’t amazing is their inconsistency at their ability to cater to a food intolerance, especially given the price of the hotel and status of the restaurant. The first night, I informed the waiter about my food intolerance and he arranged for a special dish, which was perfect. The second night, I informed the waitress about my food intolerance and requested the same dish. Instead I got something else. When I enquired if it contained the food I can’t eat she confirmed it did. She was of course sincerely apologetic but did blame me for the miscommunication despite her repeating back to me the ingredients I can’t eat. This ruined that evening and the following two days (essentially the duration of our stay here). When I flagged this at check out, again they were apologetic but blamed me for the miscommunication and offered olive oil (bare in mind at this point I still could barely eat). The actions of the staff following the mistake demonstrate they don’t understand the severity of food intolerances and can’t take accountability for their actions and the consequences of those. A mistake is unintentional, but how it is dealt with after is intentional. The customer service around this issue made me incredibly enraged. Fortunately it was me they messed the food up with, as opposed to my partner who has a severe allergy and instead would be dead. I will say that they catered for his nut allergy well. My conclusion, therefore, is I would be hesitant to recommend this place for anyone with food intolerances.
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