Dock House Boutique Hotel and Spa by Newmark

This is an oasis of calm . From the moment we were greeted by Lulu at reception we felt like it was a home away from home . Micheal looked after us in the dock house during breakfast for two days and was amazing 10/10 his paw print Capoccino was fabulous and his attention to customer satisfaction was clear to see. Ashley looked after us on our last morning and was a delight. His flower displays and passion was fantastic . The gentleman at the front doors greeted us and helped with our luggage, I'm sorry I didn't get his name but he was also outstanding. We also had an amazing couple massage in the spa it was so relaxing and very reasonably priced. Thank you girls . Overall this is a must stay part of any planned trip to the wonderful Cape town. We will return . Paul and Lindsey from Lincolnshire UK

This is a very charming hotel, in a wonderful location, very close to The Waterfront. The rooms are big and beautifully decorated, extremely confortable. The service is very kind and accommodating. All in all, an excellent choice in Cape Town!

This is a Victorian colonial building that has been turned into a small boutique hotel and it’s gorgeous The rooms are excellent and they nance a great spa and gym The pool area is small but perfectly formed and a tranquil area with the buskers music floating in over the hedgerows where Clayton’s bar staff deliver drinks with style and a smile Breakfast is served in a small dining room overlooking the garden and what it lacks in size it more than makes up for in quality Service is unimpeachable and I would return in a heartbeat The location is to die for

There are only 5 rooms in this boutique hotel and we stayed in a luxury suite which was massive and amazing. Large living room, separate large bathroom and (again!) large bedroom with king bed. Nice little patio area off the bedroom. The living room fronts onto the hotel pool and sun loungers. We only stayed 2 nights but had a fabulous time. At checkin, we were escorted to the suite by the receptionist and our cases were delivered promptly. Breakfast was included and consisted of a lovely small continental selection and (to order) hot breakfast of any type you like. I had the eggs Benedict which were fantastic. Hotel is a short walk from the V&A Waterfront shops, bars, restaurants etc. Felt completely safe with lots of security staff present all the time. Lovely stay. Thanks to Ashley for the personalised breakfast service but also to all the staff for their care and attention. Well worth the money (it was expensive) Recommend the Pier restaurant for fine dining and Harbour House for less formal dining.

We stayed at The Dock House for 3 nights at the very start of a 21 day holiday commencing in Cape Town. We have a preference for boutique hotels, they are usually quirky and the service excellent and I have to say we were not disappointed. The check in and welcome drink at the neighbouring Queen Victoria was efficient and welcoming and we were shown quickly to our room which was great as it was only mid morning. The room was lovely and spacious, with ample seating to relax, very clean and well presented. The bathroom was huge, with a shower room, separate toilet and bath area with a roll top bath. There was a welcome plate of sweet items presented on the desk, the chocolate brownie square and the Turkish Delight were outstanding and I still think about them! The hotel was fantastically placed for the V&A Waterfront and was in a very safe courtyard area. We had drinks at the Queen Victoria and ate dinner in the other linked hotel, the Victoria and Alfred. Our food there was extremely good. The service in all three properties was outstanding, everyone was very polite and helpful, from the restaurant staff, reception team, bar staff and also the outside team who set up the sun-beds each morning - who waved and called good morning when we were out on the balcony. Breakfast is in a small drawing room which at first looked rather formal, and wasn’t helped by us being the only ones there on our first morning, as we were up early to meet a tour guide, so we felt a little conspicuous! However other guests did arrive after a while and it felt less austere. Plenty of choice on the menu for cooked breakfast as well as pastries, cereal and fruit. The guesthouse manager who looks after everyone (whose name I cannot recall) was very efficient and clearly proud of the facilities, decor and flowers in the room which he had done himself. I do agree with a previous reviewer that it was slightly odd to be presented with a bill to sign on our departure day when the breakfast is included in your stay, so essentially this was really just for you to tip-while the service did warrant a tip it didn’t really feel quite right to have a bill handed to you for this purpose. Perhaps the hotel could look at an alternative way to cover this off-perhaps at reception when you check out? Our stay at The Dock House was a wonderful start to our holiday and we were blown away by Cape Town, so much to see and do we couldn’t possibly do it justice in three days, but will certainly be back for more in the future.

The highlights were the high standard of accommodation and the lovely staff. We enjoyed the close proximity to the waterfront during the day however it was a different story at nighttime. Back the positives...everything about the hotel was exceptional and its 5 star rating thoroughly deserved. Equally the staff were an absolute credit to the Newmark brand. The manager Jason - nothing was too much trouble. The cat-loving Oswell welcoming us - such a lovely man. Ashley the "florist" - keeping the Dock House in perfect working order. Now to the downside...due to the close proximity to the waterfront, the music from the local bars kept us awake until 2am. This would be fine if you are nightowls but unfortunately meant two very sleepless nights for us. We can't be the only guests to experience this and our only criticism of our stay was not to have been informed about this. I'm sure there were quiet rooms in the main hotel away from the lift and the noise of the waterfront.