The Silo Hotel

This is a fabulous hotel. The interiors are so eclectic and beautiful, with views over Cape Town, The docks or Table Mountain. The staff are fabulous, very helpful and thoughtful. The only quibble is the food never quite matches the standard of everything else.

One of the most beautiful hotels I have ever seen. The rooms and common spaces were full of exquisite art and decor, and the views were gorgeous. The minibar included breakfast were incomparable. Would highly recommend this place.

Gorgeous, stunning, artsy hotel on the Cape Town waterfront. Only 28 spacious rooms with stunning views of the area including (from our room) Table Mountain. When I came downstairs on the morning of my birthday everyone seemed to know it and gave me a big cheer. Extremely friendly staff and we enjoyed the rooftop bar (and a nap in the afternoon sun as we slept off our jet lag). Breakfasts are ample and delicious. Very conveniently located to the Victoria and Alfred restaurants, shops and mall. Our spacious room was exquisitely appointed with modern African art and knickknacks. Only minor complaints were a) could have used a few more USB ports; and b) I never did figure out the thermostat, room was alternately just a little too hot and a little too cold. Really wish we had an extra day or two!

We booked a table at the rooftop bar while back in the UK as really wanted to enjoy the experience. What transpired when wet got to the rooftop beggars belief with the arrogant attitude of the manager of the bar and our treatment. On getting there, we were being taken to a table with a reserved sign overlooking the waterfront when a couple behind us in the queue were seated there and we were told nothing now available but could sit at a side table overlooking some docks with just the two of us there while everyone else in the buzzing front area. The arrogant manager said they were residents and regardless of our booking prior and paying a 300 Rand deposit, we did not get any seating priorities. Allegedly everyone had reserved as well and oddly just all happened to have a lovely table except for us. The fact the only reservation time I had been offered was 6pm and had got there on time meant nothing. We sat at this side table and I decided not acceptable. Went to the arrogant manager to ask for a refund on my deposit and told not possible. Why? You have not honoured my reservation, you have taken a deposit from me and now refusing to refund me for something I do not want. And then to be told I was being aggressive is simply unbelievable. I have stayed at the finest hotels in the world and received the best service but more importantly, friendship and warmth from the people who work there. I usually recce places by going to the bar or restaurant and then gauging if worth staying there in the future. This treatment tonight has just lost you you a substantial booking from me. Plenty of other stunning Cape Town hotels to stay in. Please take my 300 Rand and if you have any decency give to a charity rather than pocket it for absolute nothing I got in return. Shameful arrogance and nothing anywhere like the warm people of this country tonight