Hotel Cartagena Puerto

Somewhat overrated. This hotel is in need of a major renovation. Bedroom furniture is chipped and floors are cracked. The Cafe looked dark and forbidding. The person at reception was indifferent. On the positive side the location is excellent and the adventurous car park ( reached by lift) is safe and convenient

We stayed there 1 night. To get to the parking below, you must take an elevator. Gosh, it was tight but we made it. We got into the elevator from the parking to our rooms with our luggage and even though we weighed less than what the maximum eight of the elevator, it stopped. It took more than 35 minutes for the Otis employee to come and get us out of this predicament. The other Otis employee who answered us when we pushed the alarm button said that he could not reach anyone at the hotel, which was alarming for us as it was 30 C and we were about to pass out. When we were finally rescued, we went’’trop the reception and asked the lady with sort hair where she was. She replied that we were not her priority. She was probably out smoking. I don’t think she wanted to work that day. Our friends asked for a bottle opener and she told them to get it in the kitchen, same for the ice. Her collègues in the kitchen were super nice and even offered our friends some coffee. The next morning, the manager, Angel, I suppose, came to see us and asked for our version of the events of the previous problem we encountered with the elevator and the employee. She had already told her version which was quite different from ours. He was indeed an Angel and he offered us free breakfast and free parking. He was so sorry and promised it would never happen again. The hotel had nice rooms, not too small, and was close to everything! What a beautiful city. It was a very nice hotel !

This is a great Hotel so central for everything in Cartagena,I can't fault anything,Staff where very friendly and helpful, Room had everything we needed with a balcony and great views of the harbour and city, the Breakfast is amazing, with everything imaginable, freshly cooked omelettes,and what a spread..when we come back we will stay here!! We also joined there loyal scheme we where that impressed 5 Stars...And just an xtra, Cartegena is a great city our first time here but won't be our last!!!

Very nice hotel. Very central to shops and restaurants. The breakfast was amazing could not want for anything. Staff helpful and friendly would highly recommend the hotel. Mini bar in room and rooms cleaned to high spec every day.

An ideal location for the very best of cartagena, with sea, bars restaurants very close by. We took the junior suite which had amazing views across the harbour with table and chairs and sunbeds on the balcony. Coffee facilities included, plus fridge. Really clean and tidy, lovely cotton sheets, choice of pillows. Adjustable aircon, plenty of light. Really helpful reception staff that go above and beyond, answering all my questions! Helpful advice on the town and parking facilities. Pleased that they accept small dogs too, for our next visit.

Hotel is in an excellent location, across from the bay, next tourist information and museum, and at the start of Calle Mayor. Helpful staff, good room, nice breakfast. We had lunch(menu del día) here before. Great food and service, and good price for the quality. But it was empty, the same this time. At the busiest day of the Roman festival, the restaurant was empty. I have no idea why. But if they could inject some life into it, it would be great. We will return, which says it all.