Hotel San Mauro

My wife and I went from the 4th of November to the 14th of November 2022 On the first day that we arrived we looked at the leisure facilities which we thought were part of the hotel but they are not and that we had to pay to use these facilities where on the brochure it is showing as complementary and did not have anything written to say that you have to pay. The room itself had plaster coming off the walls and the ceiling and when we complained to the hotel about being cold this is what they said 'that this room is the only heated room in the hotel.' There was black mould around the shower and to think we had spent about £1200 to £1500 for this accommodation half board for 10 nights at this hotel we were unable to use the complementary outdoor swimming pool which had algae all around it and was not fit for purpose when I pointed this out to the front desk about the algae in the swimming pool they simply shrugged their shoulders and pretended not to understand my English. This has to be the worst rated 4-star hotel that I have ever been to the agent loveholidays are the worst agent and to date have claimed no responsibility and have firmly stated that a complementary refund of £50 is all that I would get when I complained about this refund they withdrew the £50 and have not called me back. The hotel compensated me with £128 because of misrepresentation and misleading information about the facilities as being not part of the the hotel. I have photos and email going back and forth with the rep. It is is it is disgusting that in this day and age you can still get ripped off by fullstar hotels who claim to have an outstanding facility for them all I will never use love holidays to travel will I use this hotel.

A EVITER ET FUIR PAR LES FRANCAIS Avis à la suite d’une semaine du 15 au 22 juillet 2023avec de fortes températures de chaleur. Hôtel recevant principalement des groupes en sortie de rocade en périphérie de NAPLES. POUR : Fonctionnel, très propre, personnel en étages(nettoyage) et en restaurant (service) attentifs et souriants, faisant de leur mieux et cela se ressent. Restaurant correct sauf pour l’accompagnement du « chef » (en général Salade en sachet !!) CONTRE : Instructions pour les clients uniquement en… Anglais et Italien, alors que cet hôtel travail avec des operateurs de circuits français, Deuxième ascenseur en panne toute la semaine, personnel de réception peut accueillant et ne parlant pas français. Veilleur de nuit limite homophone car besoin de justifier et expliquer pourquoi 2 hommes ont réservé une chambre double. Nécessité, à 01 heure du matin de réveiller le guide pour confirmation. PISCINE ouverte unique de 09 à 18 heures, lorsque les groupes sont en excursions. Technicien de maintenance et piscine, désagréable, et méprisant avec des propos autoritaires et limite insultants pour les clients. Jour 2- dimanche jusqu'à 00h30, fêteanniversaire avec orchestre de la belle-sœur du propriétaire jusqu'à 01 heure du matin, Jour 4-mercredi, jusqu'à 23h30, , groupe de jeunes bruyants dans les couloirs et autour et dans la piscine ( sans bonnets de bain,) Autorisation exceptionnelle après négociations de notre guide, pour obtenir un créneau piscine jusqu'à 19h les lundi, mercredi et vendredi, avec une exigence par le technicien piscine, le dernier jour de mettre un bonnet de bain pour y accéder en vente à la réception pour 3 euros. Raison invoquée … Hygiène. Déplacement obligatoire, vu le conflit et l’arrogance de cet homme de faire intervenir le directeur qui n’est informé de rien !!!! Pour ce qui est de l’hygiène et la sécurité de la piscine, tous les angles du bassin sont déformés, coupants, blessant et d’une hygiène douteuse en effet. Parlons donc hygiène…. Chambre avec lavabo décollé et porte de douche avec roulettes du bas hors des rails. Joints de douche douteux. Et.. Gros cafards traversant la salle petit-déjeuner le 1er jour et cafard en extérieur à l’entrée le 4ème jour. Pour finir en beauté, lors du check out, demande de règlement d’un apéritif, SPRITZ soi-disant pris au bar du hall, en réalité non consommé, car aucun passage au bar de l'hotel

San Mauro is a beautiful hotel with comfortable and easy accessible rooms and amenities. Rooms are large, comfortable and VERY clean. Food is 5 star, staff fast and very friendly. Pool deck large. Excellent throughout. Highly recommended.

Excellent hotel. Staff were amazing. So friendly. We had little to no Italian and they had little English but we managed to communicate effectively. 😊 The hotel 🏨 s situated in a remote location but they provided a free shuttle service to the local train station, Salice and if was only 4 stops to Napoli Centrale station so everything worked out. We were also able to pay to go to other areas nearby to try the local cuisine. Great base for us as we travelled to Rome, Sorento and Capri.

L’hotel è carino, pulito , con un bel giardino un po’ isolato . Il voto basso è dovuto alla poca serietà del direttore . Ho prenotato tramite Booking una stanza per giugno , ho avuto conferma e pensavo fosse tutto a posto . Mi scrivono se posso cambiare date , cosa per me impossibile , perché non hanno posto . Chiedo che trovino una soluzione anche adattandomi, il direttore ha iniziato a dire che io ne approfittavo … non capisco di cosa visto che ho pagato il dovuto , inoltre il problema lo avevano creato loro con una disattenzione non certo io . Scortese, arrogante e incapace di fare il suo lavoro , avrebbe dovuto trovare un’alternativa ed essere più educato in quanto l’ aggravante è che siamo due donne e ha usato con noi toni aggressivi. Preciso che alla discussione erano presenti alcuni dipendenti della struttura

Albergo eccellente. Il personale è gentilissimo e disponibile. Hanno organizzato una festa per mia figlia in gita scolastica rendendo tutto elegante, gioioso e con una torta veramente deliziosa

Positivo: camera matrimoniale grande ,materasso buono,varietà di guanciali,bagno ampio, pulizia accurata. Cucina semplice ma buona e saporita. Colazione varia,dolce e salata. Negativo: moquette sul pavimento e temperatura un po’ alta nonostante lo spegnimento del termostato,box doccia da sostituire. Consiglio

Sono in questo hotel da 8 mesi per lavoro ed ho trovato un ambiente accogliente e familiare,camere pulite,personale qualificato, ottima colazione,e nel periodo estivo uno spazio esterno con piscina ben attrezzato ,lo consiglio a tutti.

Ottimo ristorante con pietanze abbondanti e buone e servizio in sala ottimo. Camera nel complesso buona, nonostante qualche problema segnalato alla reception e mai sistemato! Un ulteriore consiglio per la reception: sorridere un pò. Nonostante questo mi sono trovata bene.