Hacienda El Alcornocal
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Chambres et hôtes
1 chambre, 2 adultes, 0 enfant
Tous les établissements à Castellar de la Frontera
Hacienda El Alcornocal
Calle la Fuente, s/n, 11350 Castellar de la Frontera, Andalousie, Espagne
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Located in Castellar de la Frontera, Hacienda El Alcornocal is in a national park, within a 15-minute drive of Zoo de Castellar and Castillo Castellar. This hotel is 13.3 mi (21.4 km) from Algeciras Harbour and 14.7 mi (23.6 km) from Rock of Gibraltar.Voir plus
Nous égalons les prix
4.3/5Très bien·Propreté : 4.3
Les 24 évaluations
Services et équipements
Piscine extérieureRandonnéeSalle de massageSalle de remise en formeBarCourt de tennisRestaurantSalle de réunionBagagerieRéception ouverte 24h/24
Tous les services et équipements
Alentours
Train : Adif Algeciras Train Station
(23,1km)
Monument : Bar restaurante Piscina Municipal De Castellar De La Frontera
(380m)
Monument : Campo futbol Castellar
(410m)
Carte
Chambres
Avis des voyageurs
Conditions
Services et équipements
Chambre double standard
1 Lit queen size ou 2 Lit simple
Wi-Fi gratuit
Non
Climatisation
Salle de bain privée
Minibar
Téléviseur
Voir les disponibilités
Chambre double avec vue sur la cour
1 Lit queen size ou 2 Lit simple
Avec fenêtre(s)
Wi-Fi gratuit
Non
Climatisation
Salle de bain privée
Téléviseur
Brosse à dents
Voir les disponibilités
Suite
1 Lit queen size
Avec fenêtre(s)
Wi-Fi gratuit
Non
Climatisation
Salle de bain privée
Minibar
Téléviseur
Voir les disponibilités
Chambre lit king de luxe
1 Lit king size
Avec fenêtre(s)
Wi-Fi gratuit
Non
Climatisation
Salle de bain privée
Minibar
Téléviseur
Voir les disponibilités
Avis des voyageurs(24)
4,3/5
Très bien
Évaluations vérifiées- Propreté4,3
- Commodités4,3
- Emplacement4,3
- Service4,3
Invité
23 juin 2022
Atencion muy buena, hotel 100% recomendado. La estancia fue bastante amena.
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Invité
31 janvier 2023
Très bon hôtel , on y a passé 3 jours et 1 nuit. Chambres propres, personnel gentil et accueillant. Très bien pour pouvoir se reposer et profiter. Seul bémol pour être tatillonne, peut-être mettre des matelots sur les transats de la piscine pour plus de confort. A part ça top. On reviendra c’est sûr
Invité
31 janvier 2023
Quelques jours (une semaine) avant notre arrivée on nous a contacté par téléphone pour nous dire que nous ne pouvions pas séjourner à l’hôtel car impossible de rester jusqu’au 3 janvier. Étant prévenu si tard en cette période très touristique, nous avons expliqué que cela nous mettait dans une situation compliquée. 3 ou 4 jours avant notre arrivée on nous contacte encore par mail pour nous demander si nous venions car il apparaît que notre réservation est supprimée. Que de dérangements inutiles ! Malgré tout nous aurions dû ne pas venir, ce séjour est un fiasco: -Nous avons eu un décès dans la famille et avons sollicité l’annulation du dîner de nouvel an, qui a été rejetée. -Le spa comporte un jacuzzi depuis peu de temps et il nous faut le payer en complément de ce qui a déjà été payé, alors que tout spa d’hôtel en a un au minimum. -le dîner de gala de nouvel an n’était pas digne d’un 4 étoiles: aucun cocktail avant le dîner; un vin blanc et un vin rouge en guise de sélection de vin; plats peu savoureux ; pas même un café ou digestif inclus, c’est honteux. Le pire est la publicité mensongère. Personne ne nous a averti que le menu avait changé depuis que nous l’avions réservé alors même que l’on nous a dit que certaines personnes s’étaient vu refuser l’entrée, on leur aurait laissé la place volontiers. Autre mensonge : pas de DJ comme exposé dans le menu initialement mais des baffes qui ne fonctionnent pas et un son, quand il sort, a rendre fou toute personne dotée de raison. - le 31/21/21: le petit déjeuner a lieu dans un bar. La machine à café visiblement n’avait pas été testée. On a dû faire 3 cafés pour que les serveurs daignent nous croire (« en esta máquina el café sale aguado » nous disait-elle, nous répondions que non « no sale aguado, es AGUA). 15 minutes pour les convaincre. Donc dans vos hôtels, même quand le client a raison, il semble qu’il ait tort. -on nous donne comme horaire de petit déjeuner 8.30h tous les jours sans nous dire que le 01/01/22 le petit déjeuner est a 10.00. Nous sommes donc réveillés pour rien et attendons dans la chambre.
Invité
16 octobre 2023
The hotel itself is very nice and we had a lovely room. That said, the terrace area for our room was so small, you could just about get a little round table & 2 chairs on it. Every day there was plenty of choice for breakfast, so no problems there. Ten of us booked for an evening meal one night, but disappointingly, the food was poor. There were ingredients missing from some of the starters and the chicken main course was so hard & tough, it was inedible. To be fair, they offered us a replacement meal, that whilst it was ok, it was served so quickly that there is no way the food is freshly prepared. Most days that we were there, we had the swimming pool to ourselves, but nothing else was open, including the pool bar. On our 1st afternoon, I went to reception to ask if we could get a drink to have by the pool, only to be told the bar does open until 7pm. On the Saturday afternoon that we were there, they had a wedding reception being held, and for a couple of hours, we were trapped in the pool area, as the exit to the main hotel lobby area was blocked off by the caterers for the wedding. With a few minor changes, this hotel could be so much better.
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Invité
17 septembre 2023
Disappointed with our stay once we realised that staff took no notice of our requests. Nice room, but marred by the fact that the air conditioning broke, and the hotel staff did absolutely nothing about it. There was also a couple in the room below us smoking **** on their patio, which stunk our room out, (window wide open because air con failed) and again, staff did nothing to stop this. When we complained about the lack of maintainance at check out the following morning, reception staff looked at me in amazement as clearly, she knew nothing about it, even when we told her we'd had no sleep at all and proceded to start to make a phone call ( to maintainance?) but we just walked off to be honest as we were leaving anyway. Average breakfast, no sauna or treatment room. This is one of the reasons we booked this hotel so we could have peace and quiet, and relaxing massages as treats. Poor gym with no air con and sun lounger mats for the pool we realised on the morning we were leaving, were stacked up in the rear of the restaurant, so we never used the pool because I suffer with back and hip problem so cannot lay directly on the hard plastic. We used the L shaped area with comfy cushions at the end of the pool bar to relax but when we came down to sit there on our last day, staff had taken all the cushions away, and put them in a cupboard in the gym area. Needless to say, we retrieved them and made ourselves comfortable. The bar area incidently outdoor was never staffed. Aside from our poor stay at the Exe, we thoroughly enjoyed our evening strolls into the vilage for evening meals, and can highly recommend Restaurante Yerbabuena which serves superb plates and the little pizza place next door but one is lovely The village locals are friendly, prices are low, and we also had a lovely morning at the zoo which is a rescue centre. We were just gutted the tiger cub was only 10 days old, so we couldnt hold her. Would we stay at the Exe again, ? On principle , no, as it seemed hotel staff couldn't have cared less.
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Invité
13 septembre 2023
Booked this for a few days after drive down from Seville. The cool abrasive reception we received when TRYING to check in was appalling . When the reception wasnt busy scowling . She was talking under her breathe. After 20 mins of this we were given a key and we asked about towels for pool and were told to get them from man at pool We went to room which was a double .. not a twin as booked and PAID FOR. We returned to reception and were met with a heavy sigh . She said there was non . We explained this was what we booked and wanted our requested room . The receptionist at this point made herself cry and advised she has been working for the past 5 days … what !! Isn’t this something we all do . We were told to go and use the room for now and she would let us know when twin was available We went to the pool and area around pool had .. I kid you not ..at least 4 used plaster on the ground . We proceed to look for man with towels .. nowhere . We sat down and we’re immediately covered in ants . My sister returned to reception and were met with the receptionist again complaining of her overworked inability to take care of the situation . We promptly left Please take note this recommendation is very clear of our experience only .
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Invité
11 septembre 2023
Dreadful experience in this hotel. We arrived and the minute we walked in it appeared we had walked into some drama. One receptionist was finishing and we were served by the Second Lady who only spoke to mutter under her breath and type into the computer. Eventually after ages she gave us the room key. We asked about pool towels and she told us they would be at the pool and needed a deposit of €5. We went to the room which seemed lovely but had a double bed when we specifically booked for twin. We went down to the reception again to be told that was all that was available. Not happy about this I said that wasn’t what we booked and she then started to cry saying she had been working for 5 days straight! Ok call me a Karen but I didn’t have any sympathy, told her we work 5 days every week and this was our hard earned holiday. She told us to come back in 1 hour and she would see what she could do and we could use the double room in mean time. We went out to the pool which was deserted, no towels nothing except very hard recliners grass overly long with used plasters lying around. We stood on the grass and within minutes our feet were covered in ants. That was me done and we went back in and checked out. Not sure about the hotel as we didn’t get beyond the poor welcome and unhygienic pool area.
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Invité
4 août 2023
A lovely hotel in a small remote village in Spain. The hotel is clean and all the staff are on hand to help at any time. The food is lovely, breakfast is included and only 20€ per person for a three course dinner on the night. The town near by is quiet however there is lots of restaurants and bars to visit. About 25 minute taxi ride from Gibraltar to this hotel.
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Invité
31 janvier 2023
A wedding booked on Saturday night during our stay - huge amount of noise (wedding guests shouting in reception until 3am) nothing done despite several complaints. This place should not prioritise events over normal paying guests. To make matters worse, there was virtually nothing available for breakfast at 1040 the next morning (the advertised time is until 11am). The staff there seemed to down tools at 1030 - if breakfast is supposed to be served until 11am, EVERYTHING should be available - we had to ask for everything, and very little was available. No duty manager available all weekend and a pretty pathetic response to our complaints (still no response from our complaint form). It should be said that the reception staff were lovely the next day, and our experience was completely different on Sunday night into Monday - like two utterly different hotels. Unbelievable.
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Politiques de l'établissement
Heures d'enregistrement et de départ de l'hôtel
Enregistrement : 14:00–21:00
Départ de l'hôtel : 08:00 - 11:00.
Horaires de la réception : 24 h/24 et 7 j/7
Conditions relatives aux enfants
Les enfants de tous âges sont les bienvenus dans cet hôtel.
Berceaux et lits supplémentaires
Veuillez contacter l'hôtel pour plus de détails sur les conditions relatives aux lits bébés et aux lits d'appoint.
Petit déjeuner
Type occidental, continental
| Âge | Frais |
|---|---|
Adulte | Contacter l'hôtel |
Les frais supplémentaires pour le petit déjeuner ne sont pas inclus dans le total et doivent être réglés sur place.
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Description de l'établissement
- Ouvert depuis : 2007
- Nombre de chambres : 74
Located in Castellar de la Frontera, Hacienda El Alcornocal is in a national park, within a 15-minute drive of Zoo de Castellar and Castillo Castellar. This hotel is 13.3 mi (21.4 km) from Algeciras Harbour and 14.7 mi (23.6 km) from Rock of Gibraltar.
Pamper yourself with onsite massages or enjoy recreation amenities such as a seasonal outdoor pool.
A complimentary continental breakfast is served daily from 8:00 AM to 10:30 AM.
Make yourself at home in one of the 74 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary bottled water, and housekeeping is provided daily.
Pamper yourself with onsite massages or enjoy recreation amenities such as a seasonal outdoor pool.
A complimentary continental breakfast is served daily from 8:00 AM to 10:30 AM.
Make yourself at home in one of the 74 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary bottled water, and housekeeping is provided daily.
Services et équipements
Équipements les plus appréciés
Piscine extérieure
Randonnée
Salle de massage
Salle de remise en formeFrais supplémentaires
Bar
Court de tennis
Restaurant
Salle de réunionFrais supplémentaires
Bagagerie
Réception ouverte 24h/24
Wi-Fi dans les espaces publics
Piscine extérieure
Bar
Restaurant
Salle de réunion
Restaurant
Restaurant
Aucune autre information disponible
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