Rosa Et Al Townhouse

This is a charming hotel above a gourmet food and wine store. The rooms are extra large and well designed. Hot water and room thermostats worked perfectly The staff is amazing; very friendly and accommodating. They know you by name and greet you when you come in and say goodbye when you leave. The breakfasts are delicious, and you can prepay for breakfast or pay when you come. The location is close enough to the historic center about a 15 minute walk and far enough away to be very quiet. I highly recommend.

Three and a half stars. Large rooms. Hospitable staff. Very good restaurant with a garden. All kinds of goodies to buy (wine, olive oil, coffee, cookies ...). 15 minutes walking distance to downtown. But: - Don’t send your parents here. They will have to climb into the elevated bathtub without any handrail or bar. With your hands wet, getting out of the bathtub doesn’t feel safe. - Come only if you are intimate with your partner. We almost booked the “Queen” room, where bathroom/toilet walls don’t seem to go all the way to the ceiling (check the website photos, to make sure my interpretation is correct). - You are not very trustworthy here. Shower gel, hand soap, shampoo—they are all locked in their place. I don’t like the feeling. - Nice mid-century style, but little details are overlooked (linen curtain not covering bathroom’s glass windows into the bedroom, a broken lamp, very small trash cans, wooden floor creaks terribly) - No elevator (but the staff will bring your suitcases upstairs).

We stayed for a long weekend recently and were unfortunately disappointed with our stay. The hotel staff were excellent prior to arrival and kindly changed our dates at short notice when our son was in hospital resulting in us having to postpone our trip. The hotel and room were really nice, loved all the cool decor. Our main issue was that hot water took about 20-30minutes to warm up so we initially presumed it wasn’t working as did the staff member at reception who tried to help us so we had a cold shower 1st night. Then we were told on the 2nd night to leave it running for ages but I didn’t think it would take quite so long so pretty cold /Lukewarm shower 2nd night. Finally on 3rd night we had time to leave it running for that long although hated wasting so much water but finally had a hot shower. On morning of leaving we had to get to airport for 7am so didn’t want to get up extra early to wait for water to heat and waste water so didn’t bother with shower. We just felt for such an expensive room and boutique hotel, the least you could expect was easy access to hot water. The safe also didn’t work and we needed the master key to open it each time which was unnecessary hassle. Staff were lovely but service was very slow as there was usually only 1 person on for the reception and the restaurant. We felt the hotel could have compensated us with a small discount for the difficulties with hot water but when the receptionist contacted the owners or manager they said they could offer nothing which we felt was unreasonable. I gave private feedback to the hotel as they requested in their follow up email asking to tell them privately if things were not as expected but if it was good to share it online. They have not responded to my private feedback. I am not someone who normally complains but it was a big trip for us which we had researched a lot to choose where to stay so we were very excited to go and although we had a fab weekend in Porto, we felt let down by Rosa et al. Based on our experience and our fairly reasonable expectations for such an expensive stay not being met, we will not be staying at this property again or could not recommend it to others.

We stayed at Rosa Et Al in Porto recently and it was a very pleasant experience. This is a small boutique hotel (only 6 rooms I believe?) but with very personalized service & very cute, old world European feel in the rooms. There is a very nice (small but nice) courtyard out back with tables & chairs, surrounded by vines. In the front there's a cute shop with all kinds of food available. If I had to point to any drawback, it was that the manager (who was amazingly nice & accommodating) was doing everything himself. He was trying to train a new employee but with him handling the front & also preparing the drinks in the back, he was stretched a bit thin (but impressive he could handle everything), so if you're in a rush, maybe not the best place to stop, but very nice for a relaxing time to sit & have a drink.

Porto is unique & Rosa townhause is perfectly placed to complement the city. At check-in you are surrounded by a deli , the room was quirky and tastefully designed and the garden is a tranquil oasis . 10min walk into the heart of the city it gives you a chance to explore Porto beyond the tourist sights . Recommend anyone to stay if you’re looking for a unique experience . Helen

We loved staying here . As the title suggests the breakfast was the best I had ever had! I had a toasted cheese with mushrooms and spinach followed by banana bread. Divine! The room was comfortable and well designed and the outside space at the hotel is gorgeous. Service was attentive, professional and knowledgeable. I will return

The room at the end of the garden is a little oasis; very quiet, nice & comfortable, the owners pay special attention to their guests !! we feel like we are home; bed & bathroom are great !!! everything is in the details