Atelier Hotel

I had a lovely stay at Atelier Hotel! It is well located, within walking distance from the center, with a very practical parking lot. The beds are comfy, the bathrooms large, and more importantly the staff is very very kind and helpful. There is a nice atmosphere, good wifi, the rooms are clean and well decorated, and the breakfast is cheap and plentiful. Best price to quality ratio I've ever had, I think, and I would 100% recommend it!

Staff was very polite and helpful, we were on a business trip and had special requirements regarding our invoices and they accommodated all our requests. The parking is available behind the building and I had a view on my car from my room. Rooms are quite big and very well equipped, bathrooms are new and modern. When we left, we got a gift, despite we stayed only one night. I definitely recommend!

I was refused a room despite having paid for it. The hotel does not offer payment by card, and as I had no cash, it was offered by the receptionist that I could pay by a bank transfer, which I accepted. I sent the money on Friday morning and following the instruction from the home which was: "When the payment is done please do send us the payment confirmation.". I sent the confirmation from the bank and since then have not received any feedback from the hotel until Saturday afternoon, when I was already on the way to the hotel. The message, by phone, was that the room for some technical issues would not be available. I accepted apologies understanding that this might happen and asked for a refund of money which I have paid in cash. Then it all started. The request was at first accepted, and then rejected. Later, the reason for the rejection was that the hotel has not received the transfer yet. Finally, I managed to speak to the manager from whom I heard that he did not know me, therefore did not trust me, and that I could have prepared a fake confirmation from the bank, because this is how people would behave like. When I said that I was going to report it to a hotel organisation in Slovenia he said, laughing, that I can do whatever I want. On the positive side I may say that in this situation I received support from the receptionists trying to help me find another location at short notice, and that I have received a full refund with no delay. Which I never doubted. Still, considering the level of mistrust, insunuations, the stress involved and not keeping the original agreement by the hotel (bank confirmation), I would never recommend booking a room at Atelier.

Bad service. In the afternoon at 19 we realized that a light in the room didn't go out. We asked reception to fix it but they were unable to do anything. They didn't change our room. We had to stay all night without electricity in the room to be able to sleep, without the possibility of recharging our electronic devices.

Fantastic location and great hotel. Breakfast amazing (went each morning at 7am so didn't experience any queues). Only knocking off 1 point due to the cash requirement - and had to pay on arrival on the first day. There is a cash machine in the lobby to use if needed. Probably choice of room important as I'm sure there would be noise near the breakfast room. I was in room 111 on ground floor and heard a bit of noise outside in the carpark side but I'm a light sleeper. There was a bottle of water given free each day which was great.

The hotel is OK and not too far from the central pedestrian area so it’s walkable or a short taxi ride. Be sure to reserve parking if you need it…it’s essential. Rooms are decently outfitted with a convenient desk. The available breakfast is better than the average. Staff is welcoming and helpful. There are several minor inconveniences: no credit cards-cash only (there is an ATM in the lobby), the room safe is on the floor-hands and knees to reach it, the TP dispenser is a rod on the floor rather than a roller on the wall-why? This is not an elevator building so getting a heavy bag to an upper floor might be a challenge. There are some main floor rooms but they can be noisy since reception is there.

Great location. Walking distance from the railway station. Nice clean rooms. Spacious. Good showers. Reception helpful. Would definitely recommend. Also not far from all important places. Walkable to the old town, castle etc. Shopping areas, and eateries.