Avis : DoubleTree by Hilton Jakarta - Diponegoro

Réponse de l'établissement: Dear Mrs. Kikumi,Thank you very much for your kind review and thoughtful feedback.We are delighted to know that you enjoyed your stay and appreciated the warm welcome—even during your late arrival. It’s always a pleasure to hear that our signature cookie brought a smile to our guest’s face. We're also pleased that you found the atmosphere relaxing and our team members friendly and welcoming.We truly value your comments and appreciate your feedback, as it helps us ensure that every guest experience is as pleasant and comfortable as possible. We hope to have the opportunity to welcome you back again soon at our hotel.Warm regards,DoubleTree by Hilton Hotel Jakarta – Diponegoro

Réponse de l'établissement: Dear Beloved Guest,Thank you so much for taking the time to share your wonderful experience at DoubleTree by Hilton Jakarta Diponegoro! We're delighted to hear that your stay was enjoyable and that you had a relaxing time. We're especially glad you loved our signature welcome cookie and found your room comfortable and well-equipped.It’s fantastic to know that you had a refreshing swim and enjoyed the breakfast buffet – we agree, it’s the perfect way to start the day! We truly appreciate your kind words about our location and friendly team. It will be a pleasure to welcome you back for a longer stay in the future.We can't wait to have you with us again soon!Warm regards,DoubleTree by Hilton Jakarta Diponegoro

Réponse de l'établissement: Dear Beloved Guest,Thank you so much for taking the time to share your recent experience with us.We're truly delighted to hear that you enjoyed our culinary offerings—it's wonderful to know that both our in-room dining and breakfast left such a positive impression. Our culinary team will be thrilled to hear your kind words.We're also grateful for your appreciation of our front desk and restaurant hostess. Providing a warm and welcoming atmosphere is what we strive for, and it means the world to us that it was reflected in your stay.We do appreciate your candid feedback regarding the hotel’s condition. Please rest assured that we are continuously working on enhancements to elevate the guest experience even further.It was a pleasure having you with us, and we hope to welcome you back soon—perhaps for another delightful culinary experience and more discoveries in our charming neighborhood.Warm regards,DoubleTree by Hilton Jakarta - Diponegoro

Réponse de l'établissement: Dear Beloved Guest,Thank you so much for choosing us for your family staycation and for taking the time to share your kind words!We’re absolutely delighted to hear that you had a pleasant time with us and that our team made you feel truly welcome. Your appreciation for our polite and friendly staff means the world to us—it’s always our pleasure to make every guest feel right at home. And we're thrilled to hear you enjoyed our breakfast spread!We hope to welcome you and your family back for more memorable moments soon.Warmest regards,DoubleTree by Hilton Jakarta - Diponegoro

Réponse de l'établissement: Dear Mr Anton,Thank you so much for sharing your wonderful experience with us! We are absolutely delighted to hear that this is your second staycation with us, and that you and your family enjoyed our kid-friendly facilities. It truly warms our hearts to know that you appreciate the well-maintained amenities and our special cookies! 😊We look forward to welcoming you back for many more memorable stays in the future. Your kind words motivate us to keep delivering exceptional service for our guests.Warm regards,DoubleTree by Hilton Jakarta - Diponegoro

Réponse de l'établissement: Dear Beloved Guest,Thank you so much for taking the time to share your kind feedback! We’re thrilled to hear that you enjoyed the beautiful interior of the hotel and the wonderful views from your room. It’s also fantastic that you appreciated our breakfast selection and the service from our team, especially the Chinese-speaking staff!We’re sorry you didn’t get to experience the pool this time, but we hope you’ll have another opportunity to swim with us on your next visit. We truly value your feedback, and we hope to welcome you back soon for another unforgettable stay.Warm regards,DoubleTree by Hilton Jakarta - Diponegoro

Réponse de l'établissement: Dear Respectful Guest,Thank you so much for sharing your valuable feedback with us. We truly appreciate your honesty and the opportunity to improve.We deeply apologize for the oversight in the cleanliness of your room, and we sincerely regret that it did not meet the high standards we strive to uphold. We are, however, grateful for your understanding and for allowing us to address the issue promptly.Your satisfaction is of utmost importance to us, and we will continue working hard to ensure such experiences are not repeated. We are so glad that we were able to resolve the matter to your satisfaction, and we truly hope you will consider staying with us again, where we can offer you the seamless and delightful experience that you deserve.Warmest regards,DoubleTree by Hilton Jakarta – Diponegoro

Réponse de l'établissement: Dear Mr. Rangga,Thank you so much for taking the time to share your thoughtful feedback with us. We are delighted to hear that you found the room and facilities to be comfortable, and we truly appreciate your kind words regarding the overall experience.We value your comments regarding the variety of our food offerings. Your feedback is incredibly important to us, and we will certainly take it into consideration as we continue to refine and enhance our culinary offerings to better cater to the diverse tastes of our guests.It was an absolute pleasure to have you stay with us, and we hope to welcome you back soon for another exceptional experience. Please don’t hesitate to share any further suggestions, as we are always striving to improve and make your next visit even more memorable.With warm regards,DoubleTree by Hilton Jakarta – Diponegoro

Réponse de l'établissement: Dear Beloved Guest,Thank you so much for taking the time to share your experience with us. We’re thrilled to hear that you had a wonderful 3-night stay at DoubleTree by Hilton Jakarta - Diponegoro. Our team is deeply committed to delivering exceptional service, and it's fantastic to know that you felt well taken care of, especially during the busy peak season.We truly appreciate your kind words, and we hope to welcome you back again soon for another memorable stay!Warm regards,The Team at DoubleTree by Hilton Jakarta - Diponegoro

Réponse de l'établissement: Dear Beloved Guest,Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience did not meet your expectations.We appreciate your comments about the elevator wait time and pool area. We understand that convenience and cleanliness are essential to our guests, and we will certainly address these issues with our team to ensure that improvements are made. Your experience at the pool, especially regarding cleanliness and odor, is not typical of the high standards we strive to uphold, and we regret any discomfort it may have caused.Please know that your feedback is invaluable in helping us enhance our services, and we sincerely hope you'll consider giving us another opportunity in the future.Warm regards,DoubleTree by Hilton Jakarta - Diponegoro

Réponse de l'établissement: Dear Korica06,Thank you so much for your wonderful feedback! We are absolutely delighted to hear that your stay with us at DoubleTree by Hilton Jakarta – Diponegoro exceeded your expectations.It brings us great joy to know that you found our hotel to be excellent and enjoyed the comfort of your room, complete with thoughtful amenities like the kettle and iron. We are especially pleased to hear that you enjoyed our breakfast offerings, as well as our spa center, large pool, and gym. We always aim to provide a relaxing and rejuvenating experience for our guests.Your kind words inspire us to continually strive for excellence. We would love to welcome you back for another memorable stay whenever your travels bring you to Jakarta.Warm regards,DoubleTree by Hilton Jakarta – Diponegoro

Réponse de l'établissement: Dear Beloved Guest,Thank you so much for your kind review! We are absolutely thrilled to hear that you had another wonderful stay with us. It's always a pleasure to welcome you and your family back to DoubleTree by Hilton Jakarta - Diponegoro.We’re so glad you enjoyed the comfort and cleanliness of your room, as well as the relaxing atmosphere of our swimming pool. We look forward to having you with us again on your next visit.Warm regards,DoubleTree by Hilton Jakarta - Diponegoro

Réponse de l'établissement: Dear Ms. Ratna,Thank you so much for sharing your feedback with us. We truly value your insights as they help us continuously improve our guest experience.We sincerely apologize for the discomfort you experienced with the pillows. We understand how important a restful night's sleep is and we will review the quality of our pillows to ensure they provide the comfort our guests deserve.Regarding breakfast, we appreciate your input and will work closely with our culinary team to enhance the taste and variety of our offerings.We also regret the inconvenience caused by the unavailability of a complete first aid kit during your stay. Rest assured, we will be addressing this to ensure that our guests have access to the necessary supplies in case of an emergency.We hope you'll reconsider visiting us again in the future, and we look forward to the opportunity to provide you with an improved experience.Warm regards,DoubleTree by Hilton Jakarta - Diponegoro

Réponse de l'établissement: Dear Beloved Guest,Thank you so much for sharing your experience with us! We're thrilled to hear that your kids loved our pool and that our location made your stay even more enjoyable. It's always a pleasure to welcome families, and we're glad to hear our staff and food added to your memorable time here. We can’t wait to host you again soon – there’s always something new to discover!Warm regards,DoubleTree by Hilton Jakarta - Diponegoro