Avis : Allure Hotel

Réponse de l'établissement: Dear Valued Guest,We are deeply disheartened to hear that your stay with us fell so far below your expectations and ours. Your experience does not align with the standards we strive to maintain, and for that, we extend our sincerest apologies.It is distressing to learn about the condition of your room, particularly regarding cleanliness and the presence of a smoking odor in a non-smoking room. We understand how crucial it is for our guests to have a comfortable, fresh, and properly sanitized environment, and we clearly fell short in delivering that to you.Regarding the breakfast, we regret that it did not meet your expectations or provide the variety and quality we aim for. A nutritious and satisfactory breakfast is fundamental to starting the day right, and we acknowledge that we failed in this aspect of your stay.The mention of the property's surroundings and the state of the pathway is also of great concern. We are committed to ensuring our guests' safety and comfort both inside and around our premises and will take immediate steps to address any such issues.Your feedback serves as a stark reminder that we must do better, and we assure you that we are taking your review very seriously. Our management team is being notified immediately to initiate improvements across all mentioned areas, including a thorough review of our cleaning protocols, breakfast offerings, and overall guest experience.Once again, please accept our sincere apologies for your disappointing stay. We hope to have the opportunity in the future to restore your faith in our ability to provide a quality hospitality experience.Should you wish to discuss your stay further, please feel free to contact us directly.

Réponse de l'établissement: 非常感謝您選擇安鹿棧庭院酒店，感謝您的點評，不知道是哪方面沒有得到小主的滿意，可以提出來哦，我們會積極排查改進，在入住期間有任何問題都可以和我們前台聯繫哦，我們會第一時間處理哈，期待下次能獲得小主的滿分好評哦，也歡迎給酒店提供建議，我們會努力做得越來越好哈~

Réponse de l'établissement: Thank you for your kind words! We're delighted to hear that you had a very good experience and found our staff to be friendly. Your satisfaction is our ultimate goal, and we're grateful for your positive feedback. If there's anything else we can assist you with, please don't hesitate to let us know. Looking forward to welcoming you again soon!Warm regards

Réponse de l'établissement: Dear guest, hello! Thank you very much for your stay and appreciation! I am glad to bring you a wonderful time on your trip. Your appreciation has greatly inspired the hotel and is also a driving force for our progress. We will continue to maintain enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome back to experience again, wish you a happy life!

Réponse de l'établissement: 聽説喜歡誇獎的人顏值都特別高、運氣都特別好，小鹿非常感謝您的五星好評，承蒙厚愛，感謝遇見。期待您下次到來！

Réponse de l'établissement: Dear guests: I am glad that you had a wonderful holiday in the hotel, your comments are the best of our service and encouragement. Look forward to your visit again, we will continue to work hard to do better, and strive to give customers the most satisfactory service experience, we will do better to strive for your next Perfect Five Points! Good Day!

Réponse de l'établissement: Dear guest, thank you for your stay. We are glad that you have had a pleasant holiday at the hotel. Regarding your feedback, we have received and forwarded it to the hotel management. In the future, we will strengthen the secondary hygiene inspection and strive to provide guests with a more comfortable and satisfactory check-in experience. We wish you a happy life and happy every day

Réponse de l'établissement: Dear guest, hello! Thank you for your 5 points of positive feedback! Beautiful time, Anlu Inn Courtyard Hotel meets you unexpectedly. Thank you for this fate, and we will cherish it even more. Looking forward to seeing you again next time! Wishing you smooth work and happy every day!

Réponse de l'établissement: 看到您的好評，鹿鹿真的好開心好激動呢，您住的舒服，我們就安心啦！祝您生活愉快，天天好心情！

Réponse de l'établissement: 聽説喜歡誇獎的人顏值都特別高、運氣都特別好，小鹿非常感謝您的五星好評，承蒙厚愛，感謝遇見。期待您下次到來！

Réponse de l'établissement: 尊敬的賓客：很高興您在酒店度過了一個美好的假期，您的點評是對我們服務最佳的肯定與鼓舞。熱忱期待您的再次光臨，我們會繼續努力做得更好，力爭給客人最滿意的服務體驗，我們一定會做到更好爭取您下次完美的五分！祝：安好！

Réponse de l'établissement: 【免費停車❤叫車服務】感謝您願意花時間分享這段暖心評價！您的每一句誇讚都像璀璨星光，照亮了我們前行的道路，非常常抱歉因隔音和雨棚噪音問題嚴重影響了您的睡眠質量，給您帶來如此糟糕的入住體驗，我們真誠地向您道歉！由於窗外雨棚因長期風吹日曬出現鬆動，未及時檢修，才導致這些噪音問題。目前我們已對所有客房進行隔音升級，並對窗外雨棚進行加固改造，消除雨滴敲擊聲。不少客人對我們改善後的靜謐環境都給予了好評，您可以查看其他評價瞭解。若您願意再次選擇我們，歡迎隨時聯繫我們，我們將為您預留隔音更好的房間。祝您往後每晚都能擁有香甜美夢，生活愉快！

Réponse de l'établissement: 【客房電梯❤安靜服務】您的好評就是對我們最大的支持！為了讓客人有更好的入住體驗，我們不斷改進服務流程，完善設施設備，豐富服務內容。希望我們的酒店能成為您每次出行的首選，我們將以更飽滿的熱情迎接您的到來！

Réponse de l'établissement: 感謝親對我們的肯定，小鹿一直追求將服務做到最好，為了讓您有更安心舒適的體驗，小鹿特意準備了幾十種您住店期間可能會需要使用的物品，和在您家裡一樣方便呢！期待您的再次光臨！